Onsite Support Specialist (On Call / Per Diem / As Needed / Temporary)

Job Description

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.

• Consistently ranked among SIA’s Largest Staffing Firms in America.

• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.

• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Temporary Onsite Support Specialist serves as a key resource for deployed healthcare professionals by helping coordinate operational support activities and providing a high level of customer service throughout an assignment. Responsibilities may include assisting with travel-related needs, housing support, transportation coordination, financial reconciliation activities, event operations support, and other critical functions necessary to support business continuity efforts.

This is an as-needed, temporary assignment-based role, similar to per diem or on-call work. Work opportunities are dependent on labor disruption activity, and hours or assignments are not guaranteed. Significant gaps between assignments may occur.

Key Responsibilities

Role assignments are determined at the time of deployment and may include one or more of the following functions:

Housing Support

• Assist with clinician hotel assignments, check-ins, and lodging support throughout the event.
• Coordinate with housing partners and hotel contacts to address lodging-related questions or concerns.
• Collect, review, and reconcile hotel folios and lodging documentation for accuracy.

Transportation Support

• Coordinate transportation logistics for deployed clinicians.
• Assist with arrivals and departures at designated transportation locations.
• Utilize AMN technology platforms to track transportation activity and support traveler movement.
• Communicate and coordinate with transportation vendors and drivers.

Travel Support

• Assist with travel-related coordination for deployed clinicians, including air travel, rental vehicles, and other transportation arrangements.
• Respond to travel disruptions and help facilitate solutions as needed.
• Provide timely communication regarding travel updates and requirements.

Finance & Reconciliation Support

• Collect invoices, receipts, and supporting documentation related to event expenditures.
• Maintain accurate records and assist with reconciliation of event-related costs.
• Support reporting and audit review activities as needed.

Wayfinder & Operations Support

• Serve as a primary point of contact for clinicians arriving onsite.
• Answer questions and provide guidance regarding event logistics and processes.
• Direct traffic flow and support operational stations within the command center or event location.
• Assist with event setup, coordination, and daily operations.

General Event Support

• Maintain professional, customer-focused communication with healthcare professionals, recruiters, operations leaders, and internal support teams.
• Address requests, resolve issues, and escalate concerns when appropriate.
• Support teammates and assist in multiple functional areas as operational needs shift throughout the event.
• Complete additional duties and special projects as assigned.

Work Environment

Onsite Support Specialists serve as part of a specialized operations team that helps coordinate and support healthcare professionals during workforce continuity events. Team members may be assigned to a variety of operational support functions based on event needs and business priorities.

This role requires flexibility, adaptability, and the ability to work in a fast-paced environment where priorities can shift quickly. Team members should be comfortable assisting with clinician support, logistics coordination, operational administration, issue resolution, and cross-functional collaboration.

Successful individuals in this role demonstrate:

• Strong customer service and communication skills
• Professionalism and sound judgment
• Attention to detail and organizational skills
• Problem-solving abilities and adaptability
• Comfort working under pressure and managing changing priorities
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office and other business technology tools

Minimum Education/Certifications: 

• HS Diploma or equivalent

Preferred Education/Certifications:

• College coursework or degree (AA/BA, etc.)

Minimum Experience: 

• 2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations.

Work Environment / Physical Requirements

• Work is performed offsite and will require travel.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

$20.00 - $25.00 hourly when on assignment

Pay Rate

Final pay rate is dependent on experience, training, education, and location.