Onboarding/Orientation Specialist

Job Details: Job Location: Corporate Office - Weedsport, NY, Salary Range: $25.00 - $35.00Hourly, Join our Page Trucking Team today!

$25 - $35 per hour (based on experience)

Shift: Monday 6AM - 3PM & Tuesday - Friday 7:30AM - 4:30PM

Job Purpose

The Onboarding & Orientation Specialist is responsible for planning, coordinating, and delivering a comprehensive orientation and evaluation program for newly hired company drivers, owner-operators, and fleet owners. 

This position ensures that each driver is properly onboarded, understands Page Trucking’s policies and operating procedures, and satisfies applicable company, Department of Transportation, and Federal Motor Carrier Safety Administration requirements before being authorized to operate. 

The Onboarding & Orientation Specialist evaluates driver readiness, facilitates required training and documentation, administers road tests and equipment readiness evaluations, and provides a structured and professional onboarding experience that supports safety, compliance, operational success, and driver retention. 

This position serves as a key liaison among Recruiting, Safety, Risk, Compliance, Operations, Maintenance, Human Resources, Accounting, Settlements, and the Page Training Center.

Duties and Responsibilities

Driver Orientation and Onboarding 

Plan, coordinate, and facilitate in-person and virtual driver orientation sessions. 

Deliver an introductory orientation presentation that covers:  

Company history and overview 

Mission, vision, values, and workplace culture 

Safety expectations and performance standards 

Orientation agenda, requirements, and expectations 

Present and reinforce company policies, operational procedures, and safety standards. 

Facilitate the completion of onboarding documentation, including:  

Employment forms 

FMCSA-required records 

Company-specific forms and agreements 

Owner-operator and fleet-owner documentation, as applicable 

Verify that drivers are properly established in applicable company systems, including:  

Motive 

Tenstreet 

Paycom 

Payroll and settlement systems 

Other transportation or fleet-management systems 

Clearly communicate orientation schedules, requirements, and expectations to attendees. 

Coordinate daily orientation logistics, including meals, training materials, meeting schedules, transportation, and classroom arrangements. 

Training, Evaluation, and Compliance 

Ensure that drivers can successfully access and use Motive during orientation. 

Provide training and verify each driver’s ability to complete essential Motive functions, including:  

Recording hours-of-service information, as applicable 

Completing daily driver vehicle inspection reports 

Submitting accident and incident reports 

Accessing assigned documents, messages, and workflows 

Demonstrating a basic understanding of the platform 

Reinforce Page Trucking’s safety protocols, compliance requirements, and performance expectations. 

Track and verify the completion of required training modules, assessments, and certifications. 

Coordinate and conduct road tests for company drivers, owner-operators, and fleet owners in collaboration with Safety and the Page Training Center. 

Evaluate driver readiness and promptly communicate any safety, training, compliance, or performance concerns to the Safety Director. 

Help ensure compliance with applicable federal, state, and company requirements. 

Monitor driver completion of assigned tasks in Paycom, Tenstreet, Motive, and other applicable systems. 

Partner with Safety, Risk, and Compliance personnel to reinforce safe operating practices and reduce preventable incidents and violations. 

Scheduling and Coordination 

Develop and manage the daily orientation schedule. 

Coordinate presentations and meetings involving:  

Human Resources 

Safety 

Maintenance 

Compliance 

Risk 

Accounting 

Settlements 

Operations 

Recruiting 

Driver managers 

Executive leadership 

Schedule road tests, equipment evaluations, system training, and other required activities. 

Coordinate owner-operator and fleet-owner meetings, including lease agreement discussions and equipment-related requirements. 

Confirm presenter availability and communicate schedule changes to all affected parties. 

Adjust orientation schedules in real time based on operational needs, presenter availability, equipment readiness, or driver progress. 

Ensure that orientation activities occur in the proper sequence and within established timeframes. 

Driver Experience and Engagement 

Create a welcoming, organized, consistent, and professional onboarding experience. 

Serve as the primary point of contact for drivers throughout orientation. 

Respond to driver questions, concerns, and needs in a timely and professional manner. 

Escalate operational, employment, safety, or compliance concerns to the appropriate driver manager, department leader, or Safety Director. 

Build professional rapport with drivers to encourage engagement, accountability, and long-term retention. 

Coordinate meals and hospitality arrangements, including lunch orders and, when applicable, dinners involving drivers and members of executive leadership. 

Ensure that drivers understand available resources, points of contact, and expectations before completing orientation. 

Recordkeeping and Reporting 

Maintain accurate, complete, and organized orientation records, including:  

Attendance 

Documentation status 

Training completion 

Certifications 

Road-test results 

System access and task completion 

Equipment assignments and agreements 

Track onboarding progress, outstanding requirements, compliance status, and orientation outcomes. 

Print, distribute, scan, file, and store required records in accordance with company procedures. 

Ensure that applicable documents, including trailer rental agreements, are signed, scanned, uploaded to Tenstreet, and provided to drivers. 

Maintain organized electronic records in Tenstreet and other internal systems. 

Prepare and provide reports related to:  

Orientation completion 

Driver readiness 

Training and compliance status 

Driver performance trends 

Orientation outcomes 

Driver retention 

Protect confidential employee, driver, and company information in accordance with company policy and applicable requirements. 

Cross Departmental Collaboration 

Work closely with Recruiting to support a smooth transition from applicant or candidate to active driver. 

Coordinate with Human Resources to ensure that employment onboarding requirements are completed accurately and on time. 

Partner with Safety, Compliance, Risk, and Operations to promote consistent messaging, standards, and expectations. 

Communicate with Maintenance personnel regarding truck availability, repair status, equipment condition, and driver equipment readiness. 

Collaborate with the Page Training Center and approved external trainers to coordinate training and assessments. 

Schedule and confirm presentations, meetings, evaluations, and required activities with internal stakeholders. 

Communicate unresolved onboarding issues to the appropriate department and follow through until they are addressed. 

Administrative and Daily Orientation Duties 

Prepare the classroom and ensure that training materials, equipment, supplies, and technology are ready before each session. 

Collect, place, manage, and distribute lunch orders for orientation attendees. 

Coordinate dinner or hospitality arrangements when required. 

Monitor Paycom, Tenstreet, Motive, and other assigned systems throughout orientation to ensure timely task completion. 

Follow up with drivers regarding incomplete documentation, training, or system requirements. 

Print, distribute, scan, upload, and file required documentation. 

Provide drivers with required physical or electronic copies of forms, agreements, and training materials. 

Maintain professional communication through email, Microsoft Teams, telephone, and other approved company systems. 

Provide regular orientation status updates to the Safety Director and other relevant stakeholders. 

Perform other related duties as assigned. 

Benefits:

Meritain Aetna (offer two health insurance plans)
Company Sponsored HRA card
Colonial Supplemental Voluntary plans (accident, medical bridge, cancer & disability)
Dental
Vision (offer two plans)
Life Insurance 
ER Life Insurance, 1x annual salary
Pet Insurance and Discount plan
EAP- Employee Assistance Program
Profit Share Program
401K and 401K match
PTO (Paid Time Off)

 
Qualifications: Qualifications

Required Qualifications 

High school diploma or equivalent. 

Valid Class A Commercial Driver’s License. 

Experience in trucking, transportation, logistics, driver training, or a related field. 

Working knowledge of DOT and FMCSA regulations and commercial driver compliance requirements. 

Strong communication, presentation, facilitation, and interpersonal skills. 

Ability to communicate expectations clearly to individuals and groups. 

Proficiency with Microsoft Office applications and general computer systems. 

Familiarity with driver-management, onboarding, or transportation systems such as Tenstreet, Motive, Paycom, or TMW. 

Ability to maintain accurate records and handle confidential information appropriately. 

Ability to coordinate multiple schedules, priorities, and stakeholders in a fast-paced environment. 

Preferred Qualifications 

Previous experience coordinating driver orientation, onboarding, training, or safety programs. 

Experience with end-dump, roll-off, and flatbed trailer operations. 

Experience in molten metals, heavy industrial transportation, or other specialized transportation environments. 

Knowledge of electronic logging devices and fleet-management systems. 

Experience working with CDL drivers in a safety-sensitive environment. 

Experience conducting or coordinating commercial driver road tests. 

Knowledge, Skills, and Competencies 

Strong organizational and time-management skills. 

Professional presentation and group-facilitation abilities. 

Driver-focused customer service and relationship-building skills. 

High attention to detail and accuracy. 

Ability to manage multiple priorities while meeting deadlines. 

Ability to adapt to changing schedules and operational conditions. 

Sound judgment and practical problem-solving skills. 

Proactive, timely, and professional communication. 

Ability to work collaboratively across multiple departments. 

Commitment to safety, compliance, accountability, and continuous improvement. 

Professional demeanor when working with drivers, employees, leadership, vendors, and external partners. 

Safety in the Workplace

Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Work Environment & Physical Requirements

Work Environment 

Work is performed in classroom, office, yard, shop, and vehicle-evaluation environments. 

This role may require occasional travel to terminals, customer locations, or training sites. 

The schedule may include early mornings, late afternoons, or other adjusted hours based on orientation and operational needs. 

The position requires the ability to work indoors and outdoors in varying weather conditions. 

The employee may be exposed to moving vehicles, heavy equipment, noise, dust, and other conditions commonly associated with trucking and maintenance operations. 

Appropriate personal protective equipment must be worn when required. 

Physical Requirements 

Ability to sit, stand, walk, and present for extended periods. 

Ability to enter and exit commercial motor vehicles and access training or evaluation areas. 

Ability to use computers, presentation equipment, and training tools for prolonged periods. 

Ability to lift, carry, and organize training materials or equipment weighing up to 50 pounds. 

Ability to perform the physical functions necessary to demonstrate or evaluate basic commercial vehicle procedures, with or without reasonable accommodation. 

EEO Statement

It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.