On Course Beverage Sales Associate

Job Details: Job Location: Adobe Bar & Grille - Phoenix, AZ, Position Type: Part Time, Education Level: High School or G.E.D., Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Weekdays and Weekends, Job Category: Restaurant - Food Service, Job Summary

Under general supervision, the Part-time On Course Beverage Sales Associate is responsible for providing exceptional food and beverage service to golfers and guests while supporting sales and enhancing the overall guest experience on the golf course. This position is responsible for operating the beverage cart and/or halfway house concession stand, promoting food and beverage offerings, maintaining inventory controls, handling cash and sales transactions, and ensuring cleanliness and operational readiness of assigned work areas. The ideal candidate is energetic, engaging, sales-oriented, and committed to delivering outstanding hospitality service.

JDM Golf Teammates will role model the core values and behaviors by:

Cultivating a positive teamwork environment.
Being efficient with time at work.
Communicating effectively with management, co-workers, and guests.
Being flexible.
Maintaining integrity in all conversations and actions.
Consistently reporting to work on time prepared to perform duties of position.
Following internal procedures and external regulations; and reporting issues to management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

 Guest Service

Promote and upsell food, beverage, snack, and alcohol offerings to enhance the guest experience and support individual sales goals
Provide exceptional customer service to golfers, members, guests, and tournament participants.
Maintain a friendly, engaging, and professional presence while interacting with guests on the golf course and at the halfway house.
Respond to guest requests and resolve routine guest concerns in a professional manner.
Maintain knowledge of menu items, pricing, promotions, and daily specials.

Sales and Revenue Generation

Actively promote and sell food, beverages, snacks, and other offerings to golfing guests on the golf course or visitors to the half-way house.
Support individual sales goals through guest engagement, product knowledge, and suggestive selling techniques.
Maximize Sales opportunities while maintaining a high level of guest service and professionalism.
Promote featured items, specials, tournaments, and Adobe Bar & Grille events to guests when applicable.

Beverage Cart and Halfway House Operations

Operate the beverage cart safely and responsibly throughout the golf courses.
Prepare food and beverage items for guests at the halfway house concession stand.
Assist with stocking, loading, unloading, organizing, inventorying, and replenishing food, beverages, snacks, ice, and supplies.
Ensure beverage cart and halfway house are properly set up and operational prior to service periods.
Refuel and maintain cleanliness of the beverage cart and notify management of maintenance concerns as needed.
Assist with tournament, outing, and special event operations as assigned. 

Inventory, Cash Handling & Compliance

Daily accounting for inventory, including loading and unloading product into and out of beverage carts and beverage storage areas.
Accurately process sales transactions using the Point of Sale (POS) system.
Financially accountable for cash banks, sales transactions, reconciliations, and balancing assigned cash drawers.
Follow inventory control procedures and report shortages, discrepancies, or damaged product to management.
Understand, follow, and comply with liquor laws, alcohol service regulations, food safety requirements, and company policies and procedures.
Verify guest identification and ensure responsible alcohol service at all times.

Cleaning & Operational Standards

Maintain cleanliness, sanitation, and organization of the beverage cart, halfway house, beverage storage areas, and other assigned work areas in accordance with company standards and applicable Arizona Department of Health Services food safety and sanitation requirements. 
Complete assigned opening duties, side work, closing duties, and cleaning responsibilities according to established procedures.
Ensure all food, beverage, and operational areas meet cleanliness and sanitation standards.

Other

Participates in meetings and training.
Cross-trains in other restaurant areas, as needed.
Conform with all safety standards and use of all appropriate safety equipment.
Maintain a professional appearance and follow uniform and grooming standards.
Performs other duties, as assigned.
Qualifications: Education and Experience Required

High school diploma or general education degree (GED).
Previous customer service, restaurant, hospitality, concession, beverage cart, or food and beverage experience required.
Previous cash handling and Point of Sale (POS) experience required.

Skills and Abilities

Strong customer service and hospitality skills
Outgoing, energetic, and sales-oriented personality
Ability to promote and upsell on-course food and beverage offerings
Effective communication and interpersonal skills
Ability to work independently with minimal supervision
Ability to multi-task and prioritize duties in a fast-paced environment
Strong cash handling and accountability skills
Strong attention to detail and organizational skills
Ability to remain calm and professional under pressure
Ability to understand, follow, and enforce liquor laws, alcohol service regulations, food safety requirements, and company policies and procedures
Dependable, flexible, and team-oriented
Professional appearance and demeanor – follow approved appearance guidelines

Computer Skills

Required:

Ability to use POS system and other operational system
Ability to use employee self-service on company’s human resources/payroll database

Certificates, Licenses, Registrations

Required: 

Position utilizes golf beverage carts; thus, must have a valid driver’s license including successful passing of MVR.
Must be at least 21 years of age due to alcohol service responsibilities and operation of a golf cart.
Must have AZ Food Handler Certification. 
Must have a Title 4 AZ Liquor Certification.

Other

Regular attendance is required. Additional hours including weekends may be required on a regular basis to fulfill duties of position. Seeks approval before overtime is incurred. At times, an individual must be able to work in a fast-paced environment with the ability to manage and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Part-Time Position:

Busy Season: You are expected to be available to work the hours required for the shift/position. We require a minimum of 3 shifts per work week. Generally speaking, we assign shifts based upon achieving individual sales goals and availability. Less than 30 hours per week.
Non-Peak Season: A minimum of 1 shift per pay period is required; however, scheduling is based on business needs and operational demands, and additional shifts may be assigned as needed.
You are expected to be reliable and dependable, meeting attendance requirements including requesting time off in advance.

Physical Demands

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  

Regularly required to talk, communicate, and actively listen.
Regularly required to stand and walk for extended periods of time.
Regular use of hands and fingers to handle, feel, grasp, operate, and manipulate objects, tools, equipment, or controls.
Frequent reaching with hands and arms.
Frequent lifting, carrying, pushing, and/or moving of items weighing between twenty-five (25) and fifty (50) pounds.
Ability to perform repetitive hand and wrist motions throughout the workday.
Requires manual dexterity and eye/hand coordination.
Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
Requires the ability to accurately hear information communicated by guests, members, customers, or coworkers, including in environments with ambient noise.
Ability to work effectively in a fast-paced environment with interruptions, multiple tasks, varying situations, and time pressures.
Ability to maintain attention to detail and situational awareness while performing assigned duties.

Work Environment

This position primarily works outdoors on the golf course and may occasionally work indoors. The position regularly requires exposure to varying weather conditions, including extreme heat, sun exposure, wind, and other outdoor environmental conditions. Work may require exposure to temperatures sufficiently high to cause bodily discomfort. The noise level is usually moderate but may increase during tournaments, outings, or busy operational periods. Schedules vary and include weekends, holidays, etc. as determined by business needs.

OSHA Category

Category II:  Individuals who engage in activities normally without exposure to blood or body fluids, but where exposure may occur in the event of an emergency, including assisting staff, members, or guests.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties or schedules at any time.

Why work at JDM Golf?

Opportunity to work outdoors in a golf course environment
Flexible part-time schedule
Ability to earn tips in addition to hourly pay
Fast-paced and social work environment with guest interaction
Great opportunity for individuals who enjoy hospitality, sales, and being active rather than working in a traditional indoor setting
Paid Sick Leave
Discounts including free golf

If you enjoy working in a fast-paced hospitality environment and have a passion for guest service, teamwork, and sales, we encourage you to apply and become part of our team.  Background Check required. EOE.