On-Call Treatment Assistant

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.  

The 16xBurnside Recovery Center, a state-of-the-art facility designed to meet a critical need in our community: providing extended residential treatment for individuals transitioning out of Hooper Detoxification and Stabilization Center. This is where hope becomes healing, and we’re inviting passionate professionals like YOU to be part of this life-changing mission.

The Burnside Recovery Center offers a 3.7 Level of Care Services, focusing on stabilization and support for clients with substance use disorders as their primary diagnosis, along with co-occurring mental health conditions. Our integrated, person-centered care model meets clients and their families where they are, combining therapy, mental health services, medical care, and community-based management into one coordinated pathway to recovery. With expedited access to primary care, outpatient substance use disorder services, and recovery-supportive housing, our holistic approach empowers clients to achieve long-term success.

Treatment Assistants are responsible for providing care and close intensive supervision to all patients in a 24-hour residential treatment facility. General responsibilities include: providing patient-centered care, using de-escalation skills, observing and reporting behaviors and supporting a healthy and safe milieu environment, providing high quality customer service, and other duties as needed. This position works closely with the Milieu Supervisor, counselors, and other staff to develop and implement a supportive environment for patients.

Schedule: On-call shifts available for day, swing and overnight shifts. OC Treatment Assistant must work at least 4 shifts a month.

Location: 16 Burn Recovery Center (1616 E Burnside St. Portland, OR 97214)

Compensation: $23.39 per hour

MINIMUM QUALIFICATIONS

• Experience (must meet one of the following):
  • HSD/GED AND one (1) year of work experience in a related field (e.g. shelter, residential or day treatment, counseling, substance abuse treatment); OR
  • HSD/GED AND two (2) years of in-person, high-volume customer service experience or two (2) years of volunteer experience in a related field which would be considered half-credit (e.g. 4 years of customer service in a non-medical office setting would be considered 2 years credit; 2 years volunteer in related field is considered 1 year); OR
  • Associate’s degree in Social Services, Behavioral Health, Human Services, Psychology, or a related field; OR
  • Bachelor’s degree in any field.
• Must meet CCC privileging requirements as required by FTCA.
• Knowledge of Twelve-Step Recovery process.
• Have, or able to obtain, Adult CPR prior to start date.
• Must have current Adult First Aid Certification prior to start date.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with coworkers and patients with diverse ethnic and cultural backgrounds, religious views, political affiliations, sexual orientation and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a high-quality, comfortable, and safe living environment in buildings.

• Perform building upkeep, room inventory, room turnover, vacant room preparation tasks, and routine pest control measures.

• Have the ability to identify pests such as roaches, bed bugs, ants and rodents.

• Perform follow-up cleaning after pest control treatments, including vacuuming of pests and disposal of bed bug-infested property.

• Greet and answer queries from residents and building visitors and provide information and updates to staff.

• Perform regularly assigned tasks, including but not limited to cleaning and straightening the lobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms, and interior and exterior common areas. Clean windows, floors, countertops, appliances, and fixtures. Other cleaning, sweeping, mopping, dusting, vacuuming, washing, disinfecting, and polishing.

• Conduct periodic inspections of common areas.

• Report any hazardous conditions or emergency situations.

• Serve or disburse tenant notices, bulletins, and rent statements as assigned by Property Management and/or Supportive Housing staff.

• Assist new residents to become familiar with the community and available resources.

• Refer residents/clients to appropriate service staff as needed.

• Answer and direct telephone calls to appropriate staff, take messages, deliver notices and other documents, and maintain files as time allows or as assigned.

• Maintain daily event logs, delivery logs, incident reports, building rosters, and other reports and forms as assigned and as necessary to complete job duties.

• Monitor surveillance cameras and overall security of properties.

• Collect random and required observed urinalyses as assigned by Property Management or Supportive Housing staff.

• Monitor and enforce building visiting policies.

• Update lobby area with appropriate health and social services related information.

• Remove ice and snow as required during inclement weather.

• Inventory, label and store tenant property.

• Report to other sites as directed by supervisor.

• Adhere to safety policies and procedures.

• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.

• Adhere to all CCC policies, procedures, and guidelines.

• Attending all required meetings and training.

• Perform related duties as assigned, within the scope of the role.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.