On-Call Shop Associate

Job Details: Job Location: Sacramento Regional Program Center - Sacramento, CA, Position Type: Part Time, Salary Range: $18.00 - $18.00Hourly, This position will be on-call as needed. The shop is open on Tuesdays from 12pm - 7:30pm; Thursdays and Fridays from 10am-5pm ; and Saturdays from 10am - 3pm.

The Shop Associate serves as a resource to customers’ inquiries and questions relating to Girl Scouts merchandise. They are responsible for supporting the member and responding in a timely manner within guidelines established by the council. They will practice the highest standards of customer care; build good will for Girl Scouts Heart of Central California; and promote the Girl Scout experience

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide service to the council by supplying merchandise and assistance to the membership and staff
Use point-of-sale cash register to sell merchandise
Use point-of-sale system to check-in merchandise, maintain inventory and make other adjustments
Engages in problem-solving and provides solutions
manages and responds appropriately to all walk-in customers
Price merchandise according to set guidelines
Have or acquire knowledge regarding official uniforms and insignia and Girl Scout Program
Assist in maintaining an attractive, well-stocked and organized shop
Participate in special program events to serve girl and adult membership and to generate income
Absorb or perform other duties as assigned

Qualifications:
A positive representative that enjoys providing excellent customer service
Purpose driven with a high ability to gain trust and rapport with a diverse group of individuals
Able to build trust and gain customer loyalty
An active listener who responds effectively to customer inquiries
A merchandiser that thrives on identifying  and meeting the customer needs
A professional who respects all internal and external customers
A problem solver who has an intuitive ability to analyze data, identify the cause of problems and work toward a solution
Minimum one year business or retail experience
Must have a high level of interpersonal and customer service skills
Must have prior experience supervising others in a retail environment
Strong organizational, time management and record maintenance skills
Accurate money handling skills
Excellent punctuality and attendance
Strong verbal and written communication skills
Knowledge of Girl Scouting desirable
Strong computer skills in Microsoft Office, Outlook, and a customer relationship management system such as Salesforce.
Willingness to learn and use our Girl Scouts volunteer system
Bilingual (English/Spanish) skills preferred
Demonstrate a commitment to recognize and respect the many forms of diversity
Demonstrate a willingness to embrace the Girl Scouts mission, goals, values and council-driven programs
Valid California driver’s license, a clean driving record, and proof of insurance
Available for council-required events (ie. Mega Drop)

PHYSICAL REQUIREMENTS

Must be able to lift and/or move cartons weighing up to 30 lbs.
Able to stand up to two hours assisting customers

WORK HOUR/TRAVEL

Willing and able to work adjusted schedule, including weekends and evenings, as necessary
Hours covered Fridays from 10am - 5pm and Saturdays from 10am - 3pm

GSHCC Community Statement

Girl Scouts Heart of Central California (GSHCC) is a girl-centric and performance-driven community. At GSHCC, our mission is to build girls of courage, confidence, and character, who make the world a better place. Across 18 counties, we offer an array of programming and perspectives with the goal of ensuring all girls, volunteers, and staff have a safe space, where they can learn and grow and be their authentic selves. Our entire Community Statement can be found in the GSHCC Employee Handbook.

Girl Scout Promise

On my honor, I will try:

To serve God* and my country,

To help people at all times,

And to live by the Girl Scout Law.

Girl Scout Law

Girl Scouts of all ages recite—and live by—the ideals listed in the Girl Scout Promise and Law. They remind us to do our best in being kind to others, respecting ourselves, making the world a better place, and so much more.

As a member of GSHCC staff, I will do my best to be:

honest and fair

friendly and helpful

considerate and caring

courageous and strong

responsible for what I say and do

respect myself and others

respect authority

use resources wisely

and make the world a better place and be a sister to every Girl Scout