On-Call Onsite Technician
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Five Star Technology Solutions
Greenfield, IN, US
Summary
Provide on-demand, onsite technical support for K-12 school environments, including hardware repair and software installation. Manage support tickets, maintain technology inventory, and coordinate visit schedules with leadership.
Job Description
On-Call Onsite Technician
This position provides on-demand, as-needed onsite technical support for end-users — students, teachers, support staff, and school administrators — at school buildings within a two-hour drive of the technician's home address. Unlike Five Star's full-time Onsite Technician role, this is a part-time, PRN (“as-needed”) position built for districts and clients that need periodic or intermittent onsite coverage, plus additional on-call dispatches, rather than a daily onsite presence.
The individual in this role must possess excellent communication and troubleshooting skills, prioritize requests effectively, and remain flexible and responsive to a variable, on-call schedule across a dynamic K-12 environment.
Essential Functions
- Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
- Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
- Perform computer imaging, software installations, and technology inventory maintenance/repair during scheduled site visits.
- Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
- Work within Five Star's ticketing system to log detailed troubleshooting notes for each visit and escalate issues to higher-level technical support when necessary, collaborating until problems are fully resolved.
- Communicate clearly with school personnel during each visit regarding ticket status, and with Five Star leadership regarding completed work and recurring issues.
- Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
- Uphold Five Star's quality-of-service standards on every visit, including single-visit or infrequent engagements.
- Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset; and a customer service background with excellent communication skills.
- A valid driver's license and reliable transportation to travel within a two-hour radius of home address.
Position Details
- Employment Type: Part-time / PRN, W-2 employee (non-exempt)
- Coverage Area: Within a two-hour drive of the technician's home address; specific district(s) assigned accordingly
- Estimated Frequency: 2–5 visits per month, plus on-call as needed
- Dispatch Notice: At least one week's notice for scheduled visits; shorter notice may apply for urgent/emergency tickets
- Reports To: Head of Onsite Services
- Travel Radius: Within a two-hour drive of home address
We believe technology can transform K-12 education to help meet the needs of today’s learners. Our team of licensed educators and tech experts work continuously to meet the unique needs of school organizations across the country as technology continues to play a crucial role in the classroom.
As a Google For Education Certified Partner, our goal is to help expand learning for everyone. Our team understands that no two schools are the same. That's why we've worked to build a community of engineers, teachers, administrators, and Google Certified professionals with a variety of backgrounds to better serve the organizations we partner with. Whether you are a small rural school district with less than 1,000 students or a sprawling public school system with dozens of schools, we can help you find solutions that fit your budget and long-term technology plan.
Innovation is the name of the game. We've paved the way for the next generation of professional development for educators and staff with the Five Star Learning Lab. We're talking flexible, relative, customizable material all in one digital location.
Or what about powerful dashboards that take the guesswork out of data analytics? Visualize the data most important to your school to help make informed decisions and address learning loss, student engagement, better understand school climate & culture, and so much more. The sky is the limit!
And let's not forget the crucial task of cybersecurity and technology infrastructure. School administrators have enough on their plates without having to constantly monitor emerging ransomware and malware attacks, phishing scams, and other threats that can bring learning to a standstill. Our sophisticated solutions offer peace of mind at a price that might surprise you.
Our goal is simple - live up to the company name. If you have a K-12 technology challenge, Five Star Technology Solutions is here to help.
Founded
2005
Company size
51-200 employees
Industry
Information Technology & Services
Org type
Privately Held
Headquarters
Sellersburg, IN
We believe technology can transform K-12 education to help meet the needs of today’s learners. Our team of licensed educators and tech experts work continuously to meet the unique needs of school organizations across the country as technology continues to play a crucial role in the classroom.
As a Google For Education Certified Partner, our goal is to help expand learning for everyone. Our team understands that no two schools are the same. That's why we've worked to build a community of engineers, teachers, administrators, and Google Certified professionals with a variety of backgrounds to better serve the organizations we partner with. Whether you are a small rural school district with less than 1,000 students or a sprawling public school system with dozens of schools, we can help you find solutions that fit your budget and long-term technology plan.
Innovation is the name of the game. We've paved the way for the next generation of professional development for educators and staff with the Five Star Learning Lab. We're talking flexible, relative, customizable material all in one digital location.
Or what about powerful dashboards that take the guesswork out of data analytics? Visualize the data most important to your school to help make informed decisions and address learning loss, student engagement, better understand school climate & culture, and so much more. The sky is the limit!
And let's not forget the crucial task of cybersecurity and technology infrastructure. School administrators have enough on their plates without having to constantly monitor emerging ransomware and malware attacks, phishing scams, and other threats that can bring learning to a standstill. Our sophisticated solutions offer peace of mind at a price that might surprise you.
Our goal is simple - live up to the company name. If you have a K-12 technology challenge, Five Star Technology Solutions is here to help.
Founded
2005
Company size
51-200 employees
Industry
Information Technology & Services
Org type
Privately Held
Headquarters
Sellersburg, IN
