On-Call, Mailroom Courier/Distributor/Central Receiving Support

TITLE:                                    Mailroom Courier/Distributor/Central Receiving Support

REPORTS TO:                     Mailroom Supervisor     

SCHEDULE:                         On-Call. Schedule may vary according to departmental and Academy needs and may include some Saturdays and holidays.   This position is considered Essential Personnel*, flexibility is required.  Not to exceed 999 hours annually.

 Wage:       $21.75 - $22.10

Position Purpose

Provides high quality, customer oriented mail services by sorting, forwarding, and distributing mail and packages from the Academy mailroom and Central Receiving Warehouse to  locations throughout the campus.  This position also acts as a liaison between the Academy and the U.S. Post Office.

Job Responsibilities

• Sorts, screens, and routes all incoming, outgoing, and interoffice mail and packages received a.
• Receives, documents, and distributes mail and packages to students, faculty, and office personnel.
• Operates machines, Postage Meter, Notifii Track Management system.
• Processes and controls the sale of postage to the Academy community, including cash and charge transactions and maintaining cash drawers
• Provides customer service at the mailroom window including sales, distributing packages and answering inquiries.
• Re-addresses undeliverable mail bearing insufficient or incorrect addresses, forwards undeliverable mail to U.S. Post Office.
• Keeps the mailroom delivery vehicle neat and orderly in appearance at all times and keeps maintenance records as needed.
• Operates the academy mail van including pick up and return of vehicle to Academy garage.
• Performs deliveries and pick-ups on scheduled courier route as required.
• Assembles mail and packages at the Academy Mailroom and Central Receiving Warehouse for distribution on the mail route.
• Picks up and delivers mail packages to central locations in designated Academy buildings, hand delivers special mail to offices as directed, and obtains signatures for delivery receipts.
• Performs duties such as bagging mail, batching, moving heavy cartons, and loading/unloading trucks.
• Maintains the integrity of online inventory management system by updating inventory ordering levels and completing material receipts and issuances. Receives and unloads all incoming orders, checks for inappropriate handling of goods, and authorizes Bill of Lading.
• Verifies stock items against purchase orders and places into appropriate inventory location.
• Notifies Academy departments of receipt of all non-stock items, arranges and delivers items.
• Stores all inventory items in proper locations and maintains a clean and orderly warehouse, corridor, and loading dock.
• Communicates receipt of packages to recipients and completes work order(s) for delivery(s).
• Other duties as assigned.

Knowledge, Skills and Competencies

• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
• Strong interpersonal skills with ability to develop and maintain collegial relationships.
• Excellent communication (written and verbal) skills.
• Demonstrated ability to work with students by building trust and credibility.
• Excellent analytical and problem solving skills as well as a strong customer focus.
• A strict adherence to confidential policies is required.
• Ability to work independently and handle multiple priorities and deadlines simultaneously.
• Proficient in MS Office, and ability to work with internal systems/applications.
• Willingness and ability to learn additional applications as needed.
• High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.

Direct/Indirect Reports

None.

Position Requirements

Education

• High school diploma or GED is required.
• Some college experience is helpful.

Experience

• Previous experience in a mailroom preferred but not necessary.
• Knowledge of accounting practices and computer software is preferred.
• Valid driver’s license and good driving record are required.
• Experience working with adolescents in an educational setting is preferred.

Physical Requirements

1. Must be able to remain on their feet for extended periods of time, go up and down flights of steps, as well as stoop, kneel, crouch, and lift.
2. Ability to lift and transport up to 50lbs without assistance.

Additional Requirements

1. Successfully complete a criminal background check (reviewed every 5 years).
2. Clean Driving record (reviewed annually).
3. *Essential personnel are required to report to or remain at work if instructed directly by designated personnel during emergency events or inclement weather