On Call Guest Service Agent - Part Time
Boost your chances before you apply.
Kingston Resorts
Myrtle Beach, SC, US
Summary
The Guest Service Agent is responsible for maintaining hotel operations, answering guest inquiries, and resolving complaints to ensure satisfaction. They must also manage guest records, handle financial transactions, and communicate pertinent information to other departments.
Job Description
The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.
Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is an On/Call position working at the Hilton Resort, Myrtle Beach. Flexible schedule is required, including weekends and holidays.
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace
#INDHMB
Kingston Resorts, located along nearly a mile of pristine beachfront in Myrtle Beach, SC, offers over 100,000 sq. ft of corporate meeting space throughout the complex. With state-of-the-art audio/video conferencing, high-speed wireless internet, and comprehensive on-site banquet and catering services, we ensure every detail is covered. You have a variety of accommodation options when you stay with us: Hilton Myrtle Beach, Embassy Suites Myrtle Beach and 1-4 bedroom condos are our on-property options. Our dedicated meeting staff is committed to making your event unforgettable, whether it's a large conference or a smaller gathering.
For intimate events, easily book up to 25 guestrooms online with e-Events. For larger meetings, weddings, or corporate retreats, our Online Meeting RFP streamlines the planning process. Beyond business, your team can unwind with a beachside dinner at Black Drum Brewing, relax in a poolside cabana, or even host a stunning beach wedding.
At Kingston Resorts, we are dedicated to delivering exceptional service and creating memorable experiences, making us the perfect partner for your seaside corporate events.
Company size
201-500 employees
Industry
Hospitality
Org type
Public Company
Headquarters
Myrtle Beach, South Carolina
Kingston Resorts, located along nearly a mile of pristine beachfront in Myrtle Beach, SC, offers over 100,000 sq. ft of corporate meeting space throughout the complex. With state-of-the-art audio/video conferencing, high-speed wireless internet, and comprehensive on-site banquet and catering services, we ensure every detail is covered. You have a variety of accommodation options when you stay with us: Hilton Myrtle Beach, Embassy Suites Myrtle Beach and 1-4 bedroom condos are our on-property options. Our dedicated meeting staff is committed to making your event unforgettable, whether it's a large conference or a smaller gathering.
For intimate events, easily book up to 25 guestrooms online with e-Events. For larger meetings, weddings, or corporate retreats, our Online Meeting RFP streamlines the planning process. Beyond business, your team can unwind with a beachside dinner at Black Drum Brewing, relax in a poolside cabana, or even host a stunning beach wedding.
At Kingston Resorts, we are dedicated to delivering exceptional service and creating memorable experiences, making us the perfect partner for your seaside corporate events.
Company size
201-500 employees
Industry
Hospitality
Org type
Public Company
Headquarters
Myrtle Beach, South Carolina
