On Call Banquet Server

Omni William Penn Hotel

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Purpose:       To ensure that all food and beverage service for functions in the banquet department of the hotel are served on time. To ensure the highest guest satisfaction, maintain professional standards and work flexible hours.

Essential Functions:

• Perform all Banquet side-work as designated by the Banquet Captain.
• Efficiently and properly perform all service standards.
• Serving plated meals, buffet items and beverages, including alcoholic beverages, efficiently in a fast paced environment.
• Greeting guests, answering questions about menus, and responding to special requests promptly.
• Possess a polite, friendly demeanor and a professional appearance
• Attend to all needs of the guests during functions and function related duties.
• Report to Banquet Manager any need for housekeeping and/or repairs of and banquet equipment.
• Assist in the upkeep and organization of all liquor liability laws.
• Must be familiar with and adhere to all liquor liability laws.
• Must attend all designated pre-meal meetings.
• Arranging linens, cutlery, china/plates and glassware according to the Banquet Event Order (BEO)
• Must have strong communication skills, teamwork and the ability to follow instructions
• Previous Food service or hospitality preferred
• Must be flexible and available for early mornings, nights, weekends and holidays
• Must be RAMP certified
• Must be ServSafe certified

Tools and Equipment:

• Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary cart

Working Environment:

• Interior of hotel, in the restaurant, lounge and kitchen areas, with exposure to extreme temperatures.
• Exposure to Food and Beverage hazardous cleaning chemicals.
• Exposure to food items and beverages.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying  

• Ability to stand and walk for long periods of time.
• Lifting 30 – 50 pounds (Trays, dish racks, glass racks, etc)
• Pushing 50 –100 pounds (Carts, queen marys, hot box, portable bar, etc)
• Carrying 20 – 40 pounds (Trays, dish racks, glass racks, etc)

Bending/Kneeling

• Ability to bend to lower-level cabinets and banquet storage room
• Bend to lift trays

Mobility

• Maneuver in narrow areas and between seated guests
• Distance 110 ft – 100% of the work period

Continuous Standing

• Standing required to service guest(s) functions; 100% of time scheduled

Climbing

• Climbing stairs up to approximately 12 steps 20% of work period (approximately 8 hours)

Driving

• No driving required

Work Environment

• Inside 95% of work period (usually 8 hours)
• Outside 5% of work period (usually 8 hours)

Hearing/Vision/Speech/Literacy

• Hearing is moderate (Communicate with supervisor, co-workers, guests)
• Vision is moderate (View set-up, serve guests)
• Speech is moderate (Communicate with supervisor, co-workers, guests)
• Literacy is moderate (Read and understand instructions on BEO’s)

Chemical/Agents Used

• Cleaning agents for silver, stainless steel and floor surfaces 30% of time

Protective Clothing

• Slip-resistant footwear must be worn 100% of scheduled shift

Equipment Operation

• Coffee machine, ice machine, refrigerator, vacuum cleaners

Other Considerations

There are no other considerations

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].