Oliver Wyman - Business Impact Manager - Performance Transformation

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. 

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.   

Job Overview:

The Business Impact Manager (BIM) plays a critical day-to-day role in driving the operations strategy of Oliver Wyman’s industry and capability practices. The BIM organizes and prepares materials for team meetings, develops and maintains MIS, monitors content development and other investments, supports go-to-market offerings and commercial platforms, coordinates with other support functions, and assists with special projects. They also play a critical role in the annual strategy and budget-setting process and ensuring progress against it.

The BIM will work collaboratively across a range of functions: e.g. finance, business development/project lifecycle, marketing, knowledge and talent management, recruiting, legal and events as well as working with other BIMs in the organization.

The Performance Transformation (PT) Americas BIM will be part of the broader Americas Business Impact Department. Reporting is matrixed to the PT Americas Practice Leader and the Director of Business Impact for the Americas.

This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.

Key Responsibilities:

Practice Management

• Lead the development and implementation of strategic plans and operational enhancements

• Execute special projects aligned to the Practice’s top strategic priorities, drawing on resources and expertise from across the immediate team and the broader firm

• Work with the PT Americas Leadership Team to ensure that goals, objectives, and deadlines are met, including capability team leadership

• Often singlehandedly, develop and drive agendas for key practice and leadership team meetings

• Draft most Practice-related internal communications and management presentations

• Develop business cases for all matter of investments

• Lead the planning, budgeting, and execution phases of large-scale (100+ ppl) team events and activities

• Coordinate with other geographies on global projects and strategic priorities

Financial Planning and Analysis

• Work with Finance and Practice Leadership to develop, maintain/improve and monitor MIS, helping to identify matters requiring attention

• In collaboration with Finance, lead the analysis in conjunction with the annual budgeting and capacity planning process

• Work with Finance and Practice Leadership to ensure proper management and tracking of both ‘hard-’ and ‘soft-dollar’ investments

• Serve as point person for client-facing teams seeking project investments, often helping to develop the investment thesis and terms

Human Capital

• Help set experienced hire recruiting goals, interview senior candidates, and produce analysis to inform and influence experienced hire recruiting strategy and operations

• Oversee integration efforts for new joiners at all levels (internal and external); new Partners and Principals in particular

• Produce ad hoc analyses and points-of-view related to employee retention and attrition

• Help manage and support ad hoc human capital related projects

• Coordinate the Partner annual performance review and objective setting processes, in conjunction with Partner talent management

Client/Business Development

• Produce analysis and implement routines relating to the firm’s ‘Best Foot Forward’ commercial effectiveness efforts

• Work with different departments within OW and MMC to support client and client team requests and RFPs, including with Legal, Finance, and IT

• Support the Practice’s marketing efforts including helping to shape the editorial calendar and coordinate event logistics

Experience Required:

• Minimum 5 years of experience in professional services, ideally in an internal or management consulting role

• Strong storytelling & communication skills (both written & verbal): Excellent PowerPoint skills and the ability to craft compelling business presentations for executive audiences are a must

• Strong analytical and problem-solving skills with a working knowledge of generative AI and work-optimization tools, plus a strong proficiency with MSFT Excel

Skills and Attributes:

• Ability to build relationships with senior stakeholders

• Ability to influence and interact with colleagues at all levels, including executive audiences

• Ability to identify business opportunities and issues from varying perspectives

• Ability to prioritize and manage multiple projects, work independently as needed, and meet tight business deadlines

• Thrive in a fast-paced environment

• Experience dealing with confidential and business critical issues

• Willingness to respond to ad-hoc requests and projects

• Comfortable in dealing with ambiguity or acting with limited direction or oversight on a regular basis

The applicable base salary range for this role is $110,000 to $160,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.