Office Specialists – Behavioral Health
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Beyond Expectation, LLC
NV
Summary
Responsible for managing front-office operations including screening calls, scheduling psychotherapy appointments, and verifying insurance eligibility. The role involves maintaining confidential electronic health records and ensuring excellent customer service for patients and providers.
Job Description
PRIORITY OPENING: Behavioral Health Office Specialists
Las Vegas, Nevada | In Office | Part-Time | $17.00–$19.50 per hour
Beyond Expectation, LLC is seeking dependable, service-focused Office Specialists to support our behavioral health practice. This is a hands-on front-office support position and does not carry Office Manager responsibilities.
Key Responsibilities
• Answer and screen telephone calls and emails professionally
• Accept and accurately document patient payments
• Verify insurance eligibility and benefits
• Schedule psychotherapy appointments for in-office and telehealth services
• Support patients, providers, and referring community partners with timely, courteous service
• Maintain and update confidential electronic health records
• Help ensure consistent office-support coverage and smooth day-to-day front-office operations
• Complete other assigned office-support duties
Required Qualifications
• High school diploma or GED; associate degree preferred
• Strong written, verbal, computer, and customer-service skills
• Ability to multitask accurately in a fast-paced environment
• Professional judgment, reliability, and a positive, team-oriented approach
• Understanding of HIPAA and patient confidentiality
• Experience with basic behavioral health, medical office, reception, or high-volume scheduling practices
• Ability to work in office and help support coverage Monday through Saturday
Preferred Qualifications
• Spanish-English bilingual
• Experience with insurance verification and eligibility
• Experience using an electronic health record system, including SimplePractice or a comparable platform
• Proficiency with Excel, Word, OneDrive, telehealth platforms, and multi-line phone systems
• Availability for a combination of daytime, evening, and Saturday shifts
We are looking for professionals who take ownership of excellent service, communicate clearly, and help create a welcoming experience for patients and providers.
