Office Manager

Job Details: Level: Entry, Job Location: KCH Urgent Care - Mount Vernon, OH, Salary Range: Undisclosed, QuickMed Urgent Care is seeking a motivated, organized, and experienced Office Manager to oversee the day-to-day administrative and operational functions of an urgent care location. The Office Manager will provide leadership to front-office staff, support clinical operations, ensure an exceptional patient experience, and maintain efficient clinic workflows.

The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has strong communication, organizational, customer service, and problem-solving skills.

Oversee daily administrative and front-office operations of the urgent care center.
Supervise, lead, coach, and support front-office employees.
Develop and maintain staff schedules to ensure appropriate coverage and efficient operations.
Assist with employee onboarding, orientation, training, and ongoing development.
Monitor employee attendance, punctuality, productivity, and performance.
Address employee concerns and performance issues in accordance with company policies.
Ensure staff follow QuickMed policies, procedures, and standards.
Monitor patient registration, check-in, check-out, scheduling, and overall patient flow.
Promote a positive and professional patient experience.
Address patient concerns and complaints promptly and professionally.
Collaborate with providers, nurses, medical assistants, and other clinical team members to maintain efficient workflows.
Monitor clinic wait times, patient volume, and operational efficiency.
Ensure accurate patient information and appropriate documentation within the electronic medical record (EMR).
Oversee insurance verification, authorizations, referrals, and other administrative processes as applicable.
Assist with revenue cycle and billing-related processes and identify issues that may impact collections.
Monitor office supplies, medical/administrative inventory, and equipment needs.
Assist with ordering supplies and maintaining appropriate inventory levels.
Maintain compliance with HIPAA, OSHA, infection-control practices, and applicable federal, state, and local regulations.
Assist with preparation for audits, inspections, and compliance reviews.
Maintain a clean, organized, professional, and welcoming clinic environment.
Review operational reports and identify opportunities for improvement.
Communicate operational concerns, staffing needs, and performance trends to leadership.
Assist with implementation of new policies, procedures, programs, and initiatives.
Participate in staff meetings and leadership meetings as needed.
Serve as a role model for professionalism, accountability, teamwork, and customer service.
Perform other duties as assigned.

Qualifications:
High school diploma or GED required.
Minimum of 2 years of healthcare, medical office, urgent care, outpatient, or related experience.
Previous supervisory or management experience preferred.
Strong knowledge of medical office operations and patient service.
Working knowledge of HIPAA and patient confidentiality requirements.
Experience working with electronic medical records (EMR/EHR) systems.
Strong computer skills, including Microsoft Office.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Demonstrated ability to lead and motivate a team.
Strong problem-solving and conflict-resolution skills.
Ability to handle confidential information with discretion.
Ability to work effectively in a fast-paced healthcare environment.

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person