$60,000–65,000/yr
23d ago
Call Center Patient Coordinator
Boost your chances before you apply.
Collins Dental
Winter Springs, FL, US
Summary
The Office Manager will oversee daily operations to ensure an outstanding patient experience from start to finish. They are responsible for leading the team and maintaining a positive, professional environment.
Job Description
Overview
Collins Dental is seeking a Call Center Patient Coordinator to join our dedicated team in Winter Springs, FL! We place great emphasis on collaborative efforts within our team and are committed to providing a workplace where each staff member feels supported and valued. If you have a niche for customer service and strong attention to detail, we want to hear from you! Submit your application today!
Benefits
- Competitive pay based on experience
- Monthly production-based bonus opportunities
- Medical, dental, vision, and life insurance
- Generous PTO and paid holidays
- Traditional and Roth 401(k) options
- Referral Bonus Program
Requirements
- Manage large amounts of inbound and outbound calls in a timely manner
- Answer inquiries by clarifying desired patient needs and information, researching, locating, and providing a solution, implementing solutions, and escalating any unresolved issues
- Follow communication “scripts” when handling different calls
- Seize the opportunity to “close” the call
- Build sustainable relationships by engaging patients and going the extra mile
- Keep records of all conversations in a comprehensible way
- Continue to update job knowledge by participating in team meetings and education opportunities
- Meet personal and team qualitative and quantitative targets
Qualifications
- 1+ years of dental experience is preferred
- Prior customer service experience
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