Office & Customer Support Assistant

Benefits:

• Paid time off
• 401(k)
• 401(k) matching
• Free uniforms

FISH Window Cleaning is seeking an organized, dependable, and customer-focused Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support. This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach. Responsibilities - Answer incoming calls, check voicemail, and assist customers with routine questions.

- Enter and update customer, estimate, and job information in our system.

- Follow up with customers on open estimates and help move opportunities toward scheduling.

- Contact past and recurring customers with seasonal service reminders.

- Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.

- Assist with email outreach to residential and commercial customers.

- Help maintain organized and accurate customer and job records.

- Assist with scheduling and general office communication as needed.

- Research customer, business, or facility contact information when needed.

- Occasionally assist with simple residential or commercial estimates after training.

- Support recruiting, marketing, job postings, and other office projects as needed. Ideal Candidate - Friendly and professional with customers- Comfortable communicating by phone and email- Organized and detail-oriented- Comfortable with basic sales follow-up and outbound calling- Able to learn new computer systems- Dependable and able to work independently- Willing to take on a variety of office and customer-service responsibilities Previous office, customer service, administrative, inside sales, or service-business experience is helpful.