Office Coordinator, Student Success

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Summary of Responsibilities: The Office Coordinator provides assistance to students and strong administrative support within the Student Success Center. This position is responsible for managing student records, overseeing the College’s peer tutor program, and proctoring exams in the Student Success Center.

Approximate Schedule: August through mid-May, this position works approximately 29 hours per week (not to exceed 30 hours in any given week). Specific daily schedule is determined in consultation with the Director of Student Success. Additionally, summer work may be scheduled in consultation with the Director of Student Success and the Office of Human Resources. 

Essential Responsibilities: (These essential responsibilities are those the individual must be able to perform unaided or with the assistance of reasonable accommodation.)

1. Customer/Student Service: 
   1. Serves as a central liaison for students, other departments, and external constituencies in the resolution of a variety of day-to-day matters. Provides support for the department such as answering phone calls, assisting with and resolving problems and inquiries of students and visitors, reviewing incoming and outgoing correspondence, and handling follow-up communication.
   2. Offers guidance and direction to students who have questions regarding Student Success Center service needs. 
   3. Coordinates appointments with the Director and other members of the Student Success Center.
2. Program Support and Assisted Oversight:
   1. Assists students by partnering them with academic coaching, peer tutors, class help sessions, and note takers. 
   2. Schedules consultation appointments for students with disabilities to meet with the Director of Student Success.
   3. Assists in maintaining the section of the student database for Disability Services.
   4. Provides administrative oversight of the testing center. Schedules, proctors, and coordinates incoming and outgoing exmas. This includes the coordination of mid-term and final exams that are proctored in the testing center. 
   5. Participates in and contributes to weekly staff meetings. 
3. Supervision: 
   1. Assists in the active supervision of all student tutors and note takers. Directly supervises the peer tutor program. Supervision includes hiring, training, approving timecards, addressing complaints, and resolving problems. 
4. Administrative, Office and Program Area Management:
   1. Establishes, updates, and maintains department’s files, inventories, and records; implements and maintains data management systems. Responsible for purging files after allotted holding time has passed.
   2. Assists the Director in the preparation of semester and annual reports.
   3. Utilizes knowledge and understanding of underlying operational issues to create, compose, and edit administrative correspondence, emails, and reports. 
   4. Ensures that these areas are clean and organized, particularly the common areas, and communicates with Physical Plant about needs that arise. 
   5. Orders and maintains office supplies and processes duplication requests as needed for department’s functions. 
   6. Adheres to College policies and procedures to include the maintenance of confidentiality of all processed information. 
5. Other Duties:
   1. Assist with Student Development program initiatives as assigned.
   2. Assist with Student Development event days (ie. Welcome Week, Career Fair).
   3. Assist with other duties as assigned.

Exhibits behavior that is consistent with and supportive of Geneva’s mission, vision, core values, and standards of conduct:

1. Geneva Mission Statement: Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.
2. Vision Statement: Geneva College will inspire students to integrate faith in Christ into all aspects of life in the real world, and to serve faithfully within their callings for Christ and Country.
3. Core Values:
   1. Serve with grace 
   2. Pursue Godly wisdom 
   3. Foster academic strength
   4. Engage culture faithfully 
   5. Inspire vibrant hospitality 
   6. Honor one another 
4. Standards of Conduct: Employees of Geneva College will affirm upon hire, and annually thereafter, their promise to abide by the College’s Standard of Conduct Policy. All employees must conduct their personal affairs so there can be no opportunity for unfavorable reflections upon the Christian beliefs and mission of the College, either expressed or implied. It is expected that employees will conduct themselves in a manner consistent with biblical standards, values, and character. These standards of personal conduct do not apply to family members and/or friends of the employee. 

Job Requirements - Administrative: 

1. General:  Individuals must possess the knowledge, skills, and abilities listed or are able to explain and demonstrate that they can perform the essential responsibilities of the job, with or without reasonable accommodations in order to safely perform the essential responsibilities of the job. 
2. Physical: Must be able to perform the following: talking, hearing, and seeing. Must have sufficient manual dexterity to be able to operate all office equipment including, but not limited to computers, printers, copiers, scanners, and telephones.
3. Confidentiality: Individuals must recognize that management of data, including personal information, grades, budgets, programs and policies is necessary to the operation of the College. Such information must be kept private and confidential for the protection of the College and to obey Federal and/or State laws. Should there be doubt as to whether a certain matter is to be protected, it should be discussed with your supervisor before making a disclosure.
4. Mental: Must be able to reason, analyze, prioritize, conceptualize, make judgments, and solve problems. 

Qualifications:

1. Minimum: 
   1. Education/Certification: High School Diploma or GED.
   2. Experience: Three years of administrative/program support experience in a similar environment.
   3. Skill/Abilities: Record keeping and report preparation. Efficient in the use of the Microsoft Suite. Accurate, efficient data entry. Communicate effectively verbally and in writing. Maintain effective working relationships with other people. 
   4. Christian Commitment: An eligible candidate must be a thoughtful and articulate Christian and an active member of a Protestant evangelical Christian church. Preference will be given to the candidate who supports and has an articulate understanding of the Reformed faith. An eligible candidate must understand and support the College’s “Foundational Concepts of Christian Education” by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work. 
2. Preferred: 
   1. Education/Certification: Bachelor degree or higher in a related field.
   2. Experience: Three to five years administrative/program support experience in an educational setting. One to two years of administrative/program support experience with a department or program serving students with special needs.
   3. Skill/Abilities: In addition to minimum qualifications, knowledge of academic and facilities scheduling.