Office Assistant - Admissions (FWS)

Position Title: Office Assistant - Admissions (FWS)

Department: Undergraduate Recruit & Admissions

Advertised Pay: 10.00

Campus Location: Washburn University

Position Summary:

An Admissions Office Assistant is often the first point of contact for prospective students and their families. Admissions Office Assistants provide a positive representation of Washburn University as they greet visitors, answer questions received via phone call, keep personalized campus visits running smoothly, assist with campus visit events, assist admissions professional staff with various tasks and projects, and contribute to the overall new student recruitment efforts.

About Washburn University: 

Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of just over 7,000 students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals.

Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For® program.

Essential Functions:
- Available to work in the Admissions Office during regular business hours (M-F; 8:00am - 5:00pm).
- Greet and provide a positive customer service experience to in-person campus visitors.
- Answer the admissions phone line and provide a positive customer service experience to callers.
- Learn the ins and outs of the admissions process and utilize that knowledge to help guide prospective students and their families as needed.
- Learn to use CRM Recruit and ERP Banner software.
- Process and input prospective student information.
- Walk visitors to respective meetings and locations around campus as needed.
- Learn basic historical and practical knowledge about Washburn University to share with prospective students and families.
- Be able to share resources, helpful tips, and your personal Washburn experience in a positive and engaging manner.
- Provide follow-up phone call reminders to prospective students who are scheduled for personalized campus visits and other campus visit events but did not attend.
- Assist the Office Coordinator with daily office tasks (i.e. going through mail, stocking office supplies, etc.)
-Attend all training that is provided for this position.
-Document phone calls within the CRM system.
-High Level of customer service.
-Perform additional job duties as assigned.

Required Qualifications:
-Must be currently enrolled at Washburn University or Washburn Tech.
-In good academic standing.
-Ability to communicate effectively and confidently to groups of individuals and families.

Special Instructions to Applicants: Candidate must have the Federal Work Study award in order to be considered for this position.

Hourly, Mon-Fri, 8am-5pm   
Background Check Not Required