Office Aide/Receptionist

Overview

TITLE: Office Aide/Receptionist - Building A & BDEPARTMENT: Catherine Booth Residence

REPORTS TO: COS/Administrator

SUPERVISES: NIASTATUS: Part time (29 hours) Non-ExemptSCHEDULE: Monday through Thursday 9:00 am - 3 :30 pm, Friday 9:00 am-2:30 pmFUNCTION: The primary responsibility of the Office Aide/Receptionist is to answer all telephone calls, greet tenants and visitors at the front desk, receive monthly rents. Other duties included but are not limited to: assessing tenant concerns, scheduling recertification appointments/other appointments as necessary; other clerical duties as assigned. The Office Aide/Receptionist will also assist the COS in the collection of third party verifications and receipt of the same in preparation for the certification process and file the completed information in the corresponding tenant files.

Responsibilities

1. Answer all telephone calls, greet all tenants and visitors. Direct delivery personnel to corresponding apartments for deliveries if needed.2. Perform clerical duties including copying, filing, faxing, emailing, scanning of documents File completed Work Orders once received4. Receive Monthly Rents and Check the same against the Monthly Rent Roll for accuracy.5. Schedule Recertification Appointments as given by Administrator or COS6. Maintain individual tenant files with information pertaining to HUD, HOME and LII-ITC Programs7. Assist tenants with complaints/completing Complaint Form Maintain up to date tenant phone list by alphabetical and numerical9. Respond to all emergency alarms during office hours with the assistance of maintenance10. Assist COS/Administrator in the collection/receipt of third party verification forms for all certifications and place in corresponding tenant files11. Perform other duties as assigned by COS/Administrator

Qualifications

l. Completion of a secondary education2. Training or work experience which gives evidence of basic knowledge of office practices and procedures3. Must be bendable4. Knowledge of HUD, Horne and LIRTC programs a plus but not required5. Willingness to continue to learn of certification process for above housing programs6. Strong computer skills - Excel and Microsoft7. Excellent telephone skills8. Must be safety conscious9. Must be able to change tasks quickly as emergency requires10. Must be a ble to keep personal, private information c onfidential11. Must be polite a□d courteous to tenants, tenant family and visitors12. Must have the ability to work and relate well with older adults and disabled persons

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