Nurse Advice Line

We are recruiting for a mission-driven Nurse Advice Line to join our team!

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Nurse Line

Job Summary

Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.

Essential Functions:

• Collects patient health data in order to identify relevant and unique patient/caller needs. Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. Evaluates care advice for appropriateness for age of patient/caller. Differentiates normal from abnormal findings, including potential problems. Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. Acts appropriately in critical situations. Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding. Assesses for signs of abuse and makes appropriate referrals. (35%)
• Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate. Performs as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues. Acts as resource for other staff. Provides feedback to supervisors as appropriate. Analyzes assessment data to determine most appropriate guideline selection for patient/caller. Documentation is Clear and concise and reflects Nursing assessment and care advice given. (35%)
• Reflects any deviations and reason. Performs QI/documentation/audio audits. Advises appropriate disposition for guideline selection for patient/caller. Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment. Integrates quality improvement activities into practice. Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. Integrates QA audit findings into practice. Recognizes self-learning needs and plans to meet them. Incorporates new knowledge obtained into practice. (30%)

Education:

• Associate's Degree Required

Work Experience:

• 2-3 years of recent nursing experience required, Advice line, EmergencyDepartment, Urgent Care and/or Triage experience preferred.

Licenses:

• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required and
• RN-Registered Nurse - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities:

• Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required.
• Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required.
• Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required.
• Ability to respond appropriately to emergency situations required.
• Ability to apply nursing principles, practices and techniques required.
• Ability to exercise initiative and judgment in selecting proper treatment required.
• Ability to use computers and computer systems required.
• Bilingual skills preferred.
• Computer skills required.
• Computer skills preferred.

Shift

Evening (United States of America)

Work Type

Regular (0.5 FTE)

Salary

$37.38 - $56.07 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.