Nordic Lodge Staff - Winter 2026/27

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

*** Full-Time & Part-Time positions available ***

Position Summary

Mt. Bachelor's Nordic Lodge Staff have the incredible job of connecting guests with the opportunity to have a great day in the Nordic area. Lodge Staff provide outstanding guest service to all Nordic ticketing, rental, and retail guests through friendly, knowledgeable, and attentive ticket sales, lesson registrations, equipment outfitting, and retail sales. 

This front-line service position is often high volume and fast-paced and requires the ability to remain calm and effective during busy times. Primary duties include greeting guests, selling trail passes and Nordic lessons, providing trail and equipment information, operating the point-of-sale system, handling cash, accurately sizing guests with equipment, performing basic ski maintenance and base preparation, and selling technical clothing and accessories. 

Essential Functions/Major Responsibilities

• Sell a variety of trail and season pass products using a complex software program while maintaining friendly and calm customer service. Collect waivers and payment. 

• Sell rental equipment to customers. Correctly size guests with boots, skis, and poles. Explain the function and proper use of rental equipment. Ensure equipment is returned in good working condition.  

• Regularly wax and maintain the rental equipment. 

• Provide prompt turnaround and quality work on customer waxes & repairs. 

• Efficiently sell Nordic ski lessons accurately and appropriately in-person and via phone. Describe the various lesson offerings, register students via a complex software system, collect payment, and maintain excellent attention to detail. 

• Accurately check in lessons and inform guests of lesson meeting areas and details.

• Sell apparel and accessories in the retail shop. Advise shoppers on products and develop detailed technical knowledge of the brands and items in the store. Assist guests with questions, product selections, and concerns. 

• Keep merchandise displays neat and organized. Monitor fitting room use.

• Answer a wide variety of questions, provide maps and information, and answer phone calls regularly. 

• Open and close computer workstation. Load cash drawer and ticket printer. 

• Maintain a clean and organized work area. 

• Assist with special events as directed by the manager. This may include working indoors or outdoors in a variety of roles for night events, races, and other events. 

• Assist in snow shoveling/ice chipping, splitting, and stacking firewood, and maintaining the wood stove. 

Secondary Functions

• Check trail passes at the ticket gate and out on the trails.  

• Clean high-use lodge spaces including restrooms, cafe seating, cubbies, carpets, and employee work and lounge spaces.  

• Assist with Nordic Center Events and Races in roles including crowd control, ticket checking, course monitoring, aid station management, tour guide, activity instructor, etc. 

Job Scope

Primary source of ticket sales, lesson reservations, and rental and retail assistance. Should possess strong knowledge of retail offerings and be confident and effective in sales techniques to move entire inventory in seasonal operation. Responsible for distributing rental equipment that will ensure 100% guest satisfaction through accurate sizing and ongoing rental fleet maintenance. 

Interpersonal Contacts

Guests, Nordic Staff in all positions, other resort employees, and departments including IT, Lodge Services, Building Maintenance, Guest Services, Parking, Security, etc. 

Specific Job Skills

• Technical- Current and proficient computer skills with willingness to learn resort software. Use of waxing iron, scrapers, drill, hand tools, shovel, axe, splitting maul, ice chippers.

• Physical Capabilities – Able to split and carry wood. Prolonged standing. Frequent climbing stairs, lifting, bending, and reaching.

• Additional- Experience in cash handling, knowledge of Nordic skiing, strong background in guest service. 

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.  In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.

Education/Related Experience

• Minimum education required: Ability to read, write, and follow directions. 

• Minimum time in related position: Less than one year. 

Current Hiring Rate: $16.50/hr

Minimum Age Requirement: 16+

Come Work Where You Play!

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.