Nights &Weekends Welcome Center Concierge - Marblehead YMCA
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YMCA OF THE NORTH SHORE INC
Marblehead, MA, US
Summary
The concierge provides excellent service to members and guests by answering questions, conducting facility tours, and promoting YMCA memberships. They also handle membership concerns, monitor locker rooms, and ensure a welcoming environment for all participants.
Job Description
Job Details: Job Location: LynchVan Otterloo YMCA - Marblehead, MA, Position Type: Part Time, Salary Range: $16.00 - $18.00Hourly, Job Shift: Evenings/Weekends, If you are an energetic and social individual who thrives in a fast-paced environment, this may be the role for you!
The Marblehead YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information.
As a Member Services Team Member, you will:
Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
Interview prospective members and give tours of the facility, while promoting YMCA memberships.
Build strong relationships with members and help them connect to the YMCA’s diverse programs and services.
Handle membership concerns professionally and inform the supervisor of any unresolved issues.
Apply YMCA policies and procedures related to member services.
Monitor locker rooms when required and respond to emergencies as necessary.
What We’re Looking For:
To excel in this role, you should have excellent communication skills, a passion for customer service, and the ability to work in a highly relational, fast-paced environment. We are looking for someone who is motivated, positive, and committed to helping members achieve their health and wellness goals.
If you’re ready to make a positive impact while being part of a mission-driven organization, we’d love to hear from you!
Why Work for the Y:
At the YMCA, you’re more than just an employee—you’re part of a community that is committed to making a difference.
Free YMCA membership and discounts on programs.
Paid training and professional development.
Opportunities for career advancement within our seven YMCA locations.
A retirement fund with a company contribution.
Qualifications:
Must be at least 18 years of age.
Excellent interpersonal and problem-solving skills.
Ability to connect with people of diverse backgrounds.
Previous customer service, sales, or related experience.
Basic knowledge of computers.
This position requires availability for weekend and closing shifts.
The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Our YMCA is an inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility.
The YMCA of the North Shore is comprised of six local YMCAs that have joined together or been developed over the last decade and a half to create one YMCA association. YMCAs in our association date back to the 1850s, beginning with the Salem YMCA. In 1994, when the Beverly Regional YMCA merged with the Cape Ann YMCA, our association started developing and strengthening a sense of community across the North Shore. The Salem and Marblehead/Swampscott YMCAs joined our association in 1999, officially creating the YMCA of the North Shore.
With the combined resources of four YMCAs, our newly formed association invested in a property in Ipswich, launched a capital campaign and built a new YMCA. The building opened in December of 1999; bringing the number of local Ys in our association to five. Numerous renovations and additions took place over the years to add space and amenities to all five YMCAs. In 2006, the Haverhill YMCA joined the YMCA of the North Shore, growing our service area to 25 cities and towns. And in 2014, the YMCA took over the former Rockingham Athletic Club, creating the Plaistow Community YMCA in Plaistow, NH.
Founded
1858
Company size
1,001-5,000 employees
Industry
Non-Profit Organizations and NGOs
Org type
Nonprofit
Headquarters
Beverly, Massachusetts
Our YMCA is an inclusive organization joined together by a shared commitment to nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility.
The YMCA of the North Shore is comprised of six local YMCAs that have joined together or been developed over the last decade and a half to create one YMCA association. YMCAs in our association date back to the 1850s, beginning with the Salem YMCA. In 1994, when the Beverly Regional YMCA merged with the Cape Ann YMCA, our association started developing and strengthening a sense of community across the North Shore. The Salem and Marblehead/Swampscott YMCAs joined our association in 1999, officially creating the YMCA of the North Shore.
With the combined resources of four YMCAs, our newly formed association invested in a property in Ipswich, launched a capital campaign and built a new YMCA. The building opened in December of 1999; bringing the number of local Ys in our association to five. Numerous renovations and additions took place over the years to add space and amenities to all five YMCAs. In 2006, the Haverhill YMCA joined the YMCA of the North Shore, growing our service area to 25 cities and towns. And in 2014, the YMCA took over the former Rockingham Athletic Club, creating the Plaistow Community YMCA in Plaistow, NH.
Founded
1858
Company size
1,001-5,000 employees
Industry
Non-Profit Organizations and NGOs
Org type
Nonprofit
Headquarters
Beverly, Massachusetts
