Night Auditor (Part time)

Job Details: Job Location: Hotel Oceana Santa Monica - SANTA MONICA, CA, Position Type: Part Time, Education Level: 2 Year Degree, Salary Range: $25.00 - $25.00Hourly, Travel Percentage: None, Job Shift: Hotel Overnight , Job Category: Hospitality - Hotel, This is a unique and exciting opportunity to join the team as a Night Auditor at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 Million complete transformation, and we are now seeking motivated, enthusiastic professionals to become integral members of our team. 

As a Night Auditor, you will provide all front desk services overnight to achieve high guest satisfaction and unparalleled service for our current and future guests. If you have at least two years of front desk experience, preferably in an overnight capacity, at a luxury hotel or resort and have worked using Hilton software (OnQ, R&I, GRO, etc.), then we want you to apply today. We will schedule in-person and digital interviews for qualified candidates over the next few weeks.

Apply today! Then check your phone and email messages often for a message about scheduling a short phone interview.

The How…

You will use your two-plus years of front desk experience in a four-star or five-star hotel to coordinate the hotel’s guest services functions daily. Your attention to detail will support the Front Office functions in other administrative responsibilities, including balancing day-shift accounts, preparing vendor payments, notating outstanding guest payments, checking invoices against receipt of supplies, and organizing messages for the day shift.

You strongly desire to ensure every guest’s stay meets or even exceeds the hotel’s standards, and you enjoy providing other services for our guests, such as taking requests for wake-up calls and accommodating general and unique requests.

Your friendly, efficient, and high-touch approach is perfect for engaging with guests and team members. You appropriately address guest concerns and escalate complaints as needed. Still, you can maintain and enforce company standards regarding operational processes and procedures related to the hotel’s front desk.

The Details…

You will work a full-time overnight hospitality schedule defined by operational needs, including weekends and holidays.

Willing to conform to hotel dress and grooming standards, which include wearing the hotel-issued uniform, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair. 

We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six yearly holidays*.

After you apply, please listen to voicemails, answer calls from unknown numbers, and check emails for a message from us regarding the next step.

*To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.

Hotel Oceana Santa Monica is an Equal Opportunity Employer.

We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Qualifications: Required Skills and Abilities

Treats all guests with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethics
Has broad knowledge of local restaurants, nightlife, museums, current events, and attractions. Must be able to provide accurate and precise directions
Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled
Excellent verbal and written communication skills with the ability to write and speak clearly
Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality
Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines
Ability to function well in a fast-paced, high-volume environment

Education and Experience

A high school diploma or GED is required, or have equivalent work experience in the hospitality industry
Degree or certification in hospitality, hotel management, accounting, or business administration preferred
A minimum of three years prior experience in a concierge, front desk or guest service in a luxury hotel environment is required; at least one year of night audit work preferred
Certification in emergency procedures, such as first aid, fire, and other threats, is a plus

Physical Requirements

Expected work hours: Full-time hospitality overnight schedule defined by operational needs, including weekends and holidays

Travel: None
Work environment and physical demands:

Able to frequently lift or move items weighing up to 20 pounds; occasionally needs to lift or move items weighing up to 50 pounds
Able to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safely
Able to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking, climbing stairs, stooping, kneeling, crouching, or crawling to perform functions

FLSA Status: Nonexempt

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Hotel Oceana Santa Monica is an Equal Opportunity Employer.

We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.