Night Auditor | Dayton Fairfield Inn Water Street

Night Auditor / Front Desk Agent

Fairfield Dayton Downtown

Do you enjoy helping people, solving problems, and working independently? Are you at your best when others are winding down for the night? If so, Fairfield Dayton Downtown is looking for a Night Auditor / Front Desk Agent to join our team.

As the overnight face of our hotel, you'll create exceptional guest experiences while ensuring the property's daily financial records are accurate and complete. This role combines hospitality, customer service, and attention to detail, making it perfect for someone who enjoys variety and responsibility.

What You'll Do

• Welcome guests and provide outstanding customer service.
• Handle guest check-ins, check-outs, and reservations.
• Answer phones and assist guests with questions and requests.
• Resolve guest concerns professionally and efficiently.
• Complete the nightly audit process and reconcile daily transactions.
• Prepare reports and ensure financial accuracy.
• Monitor hotel security and safety throughout the overnight shift.
• Maintain a clean, organized, and welcoming front desk area.
• Communicate important information to hotel leadership and team members.

What We're Looking For

• Friendly, professional, and guest-focused attitude.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using computers and learning hotel software systems.
• Ability to work independently and manage multiple tasks.
• Reliable attendance and punctuality.
• Previous hotel, hospitality, retail, or customer service experience is preferred but not required.

What We Offer

• Competitive pay
• Marriott hotel discounts worldwide
• Paid time off
• Growth and advancement opportunities
• Supportive team environment
• Training and development programs

Schedule

Overnight shifts, including weekends and holidays as needed.

If you're dependable, detail-oriented, and passionate about providing excellent service, we'd love to hear from you. Join the team at Fairfield Dayton Downtown and help create memorable guest experiences while keeping our hotel running smoothly through the night.

Apply today!
 

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift.  The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications
 

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels has an exciting opportunity to join our team at the Fairfield Inn & Suites Dayton located in the vibrant Water Street District of Dayton, Ohio. Our 98-room hotel offers a modern and welcoming environment for both business and leisure travelers, with convenient access to downtown attractions, dining, entertainment, and local businesses.

The Fairfield Inn Dayton provides guests with a variety of thoughtful amenities, including a welcoming lobby bar, 24/7 market, fitness center, business center, flexible workspaces, complimentary high-speed Wi-Fi, and a daily complimentary breakfast.

With a focus on exceptional service and creating memorable guest experiences, our team delivers the quality and hospitality guests expect from the Fairfield by Marriott brand.

If you're passionate about hospitality and looking for an opportunity to grow your career, Fairfield Inn & Suites Dayton is the perfect place to join the Shaner Hotels family. Be part of a team committed to excellence, teamwork, and providing outstanding service to every guest.