Night Auditor at Springhill Suites - Fairfield by Marriott

Job Details: Job Location: Anaheim Resorts Suites - Anaheim, CA, Salary Range: $20.00 - $21.00Hourly, Job Shift: Graveyard, We are seeking a dedicated individual for a part-time Night Auditor position.

The Night Auditor plays a pivotal role in our hospitality team, ensuring that our guests enjoy a seamless and hospitable stay during the night hours. This position is at the core of our hotel's nighttime operations, offering a unique blend of guest services and financial management tasks. Working closely with the Assistant General Manager and Front Office Manager, the Night Auditor is responsible for welcoming guests, handling late check-ins and early check-outs, managing room reservations, and addressing any guest inquiries that arise overnight. Additionally, this role involves performing end-of-day accounting tasks, auditing the day's financial transactions, and preparing reports for management. The Night Auditor must possess strong communication skills, a welcoming and professional demeanor, and the ability to address guest issues with efficiency and discretion. 
 
Essential Job Duties and Responsibilities (Other duties may be assigned): 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

Reconcile and verify financial transactions of the day, ensuring accuracy and compliance with hotel policies

Compile and distribute daily financial reports, including revenue summaries and occupancy statistics

Greet guests upon arrival and provide a friendly, professional welcome

Handle guest check-ins and check-outs, ensuring all necessary information is collected and entered into the hotel’s system

Handle reservations, including changes and cancellations, and ensure guest preferences and requests are noted

Allocate rooms to guests based on their preferences and availability, ensuring a smooth check-in experience

Offer guests accurate information about the hotel’s services, facilities, and local attractions

Address guest inquiries, concerns, and complaints promptly and professionally, ensuring guest satisfaction

Assist guests with booking transportation, restaurant reservations, and event tickets

Explain and manage guest loyalty programs, enrolling new members and updating existing accounts

Handle cash, credit card, and other forms of payments accurately and securely

Prepare and present invoices to guests upon check-out, ensuring all charges are correct

Process refunds and adjustments as needed, following hotel policies

Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled

Complete shift reports detailing guest activities, incidents, and any outstanding issues for the next shift

Answer phone calls and emails promptly, assisting guests with inquiries and bookings

Other Essential Duties: (Continued)

Attends hotel and department meetings and other functions required by management
Communicates all pertinent information to Front Desk Supervisor and/or Assistant General Manager 
Must be available to work weekends and holidays
Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes
Must maintain high standards of personal appearance and grooming
Wears name tag at all times when at work
Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
Be familiar with all policies and hotel rules, and hotel terminology
Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work

Qualifications: Qualifications Requirements: 
 

Requires a High School Diploma or equivalent education. 
Demonstrated ability to perform tasks with precision and accuracy.
Basic understanding of accounting principles and financial reporting
At least one year of progressive experience in hospitality, particularly in guest services. 
Excellent verbal and written communication skills to interact effectively with guests and team members
Ability to handle unexpected situations calmly and efficiently
Possess a customer-centric attitude with refined professional presentation skills. 

  
Physical Demands: 
 
Reasonable accommodations may be available to enable individuals with disabilities to effectively meet these essential functions. 
 

•    Continuous standing and walking
•    Frequent walking
•    Minimal sitting
•    Normal neck motion
•    Maximum carrying weight up to 5-30 pounds 
•    Carrying distance up to 20 feet
•    Frequent Reaching
•    Intermittent overhead lifting
•    Frequent waist to chest level lifting
•    Intermittent floor level lifting
•    Occasional use of step stool
•    No crawling
•    Minimal balancing
•    Occasional crouching and kneeling
•    Intermittent pushing and pulling (luggage carts)
•    Frequent bending and twisting 
•    Continuous standing and reaching 
•    Continuous and repetitive use of hands (holding, gripping, grasping)
•    Continuous use of feet 
•    Climbing and descending stairs during shift

Work Environment:   
 
The work setting for a Night Auditor revolves around the front desk and the quieter, nocturnal aspects of the hotel, where you become a crucial point of contact for guests during the night. This role situates you at the core of hotel operations after dark, presenting a rare chance to engage with guests, oversee the transition from one day to the next, and ensure all financial transactions are accurately recorded and reconciled. It's an environment where attention to detail, a proactive approach to communication, and a genuine commitment to guest comfort are vital, empowering you to leave a lasting, positive impression on guests' experiences. 
  
This job description is not an exhaustive list of all job functions that are required of an employee in this position. 
Therefore, other duties may be asked of an employee in this position from time to time.