Night Auditor
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Fairfield Inn and Suites Polaris
Westerville, OH, US
Summary
The Night Auditor is responsible for providing exceptional guest service during overnight hours while managing front desk operations. They must also perform daily financial audits, balance totals, and ensure accurate reporting for management review.
Job Description
Night Auditor
Position Overview
We are looking for a detail-oriented and dependable Night Auditor to join the Front Office team at Middletown Hotel Management. In this role, you will provide exceptional guest service during overnight hours while completing daily audits and ensuring all financial reporting is accurate and ready for management review. If you are a self-starter who excels at balancing hospitality with precision, we would love to meet you.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Responsibilities
- Check guests in and out of the hotel in a professional and efficient manner
- Maintain thorough knowledge of the ONQ property management system and assist with reservations
- Adhere to all accounting and cash handling procedures
- Manage all guest requests and delegate tasks to appropriate departments
- Serve as PBX Operator, utilizing the switchboard and other communication devices
- Answer all inquiries in a friendly, courteous, and clear manner
- Handle and resolve guest complaints, exceeding guest expectations at every opportunity
- Perform daily audits including reviewing room and tax postings, balancing totals, completing reports, and completing PMS backup and rebuild
- Inform management of any unusual activity during the shift
- Assist with the shipping and receiving process in a timely manner
- Assist guests with luggage when needed
- Maintain the cleanliness and organization of the Front Desk area
Qualifications
- Prior front desk or hotel experience preferred
- Familiarity with ONQ or similar property management systems a plus
- Strong accounting aptitude and attention to detail
- Effective verbal and written communication skills
- Knowledge of hotel amenities and ability to provide clear directions to guests
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds and assist in moving heavier loads with team support
- Ability to work independently overnight in a fast-paced environment
Middletown Hotel Management is an Equal Opportunity Employer
Revolutionizing the Guest Experience
A happy guest converts to many happy returns – both for the guest and for the hotel owner. Middletown Hotel Management’s experienced team understands that a positive guest experience begins with high quality and well-managed properties.
We are a full-service hotel management and hotel development company in Beavercreek, Ohio. We focus our efforts in the Dayton, Cincinnati and Columbus markets, building and managing leading market hotels that provide the best guest experiences possible. We achieve this through vast experience managing hotels at every level of the hotel industry, extensive resources, and unparalleled responsiveness, service and small business dexterity. It all combines to ensure our properties thrive amidst constantly changing economic and market influences.
Our clients benefit from:
More cost-efficient, higher profitability hotels
The latest in hotel convenience and comfort
Eco-friendly hotels that last longer and are more efficient
Award-winning properties
A “Service First” approach to business
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Beavercreek, OH
Revolutionizing the Guest Experience
A happy guest converts to many happy returns – both for the guest and for the hotel owner. Middletown Hotel Management’s experienced team understands that a positive guest experience begins with high quality and well-managed properties.
We are a full-service hotel management and hotel development company in Beavercreek, Ohio. We focus our efforts in the Dayton, Cincinnati and Columbus markets, building and managing leading market hotels that provide the best guest experiences possible. We achieve this through vast experience managing hotels at every level of the hotel industry, extensive resources, and unparalleled responsiveness, service and small business dexterity. It all combines to ensure our properties thrive amidst constantly changing economic and market influences.
Our clients benefit from:
More cost-efficient, higher profitability hotels
The latest in hotel convenience and comfort
Eco-friendly hotels that last longer and are more efficient
Award-winning properties
A “Service First” approach to business
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Beavercreek, OH
