Night Auditor

Night Auditor

Reports to: Front Office Supervisor

Department: Rooms

WHO WE ARE 

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. 

BENEFITS 

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

JOB DESCRIPTION

Join our team as a Night Auditor at Hyatt Place Milwaukee Downtown. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Guest Services: Check in and check out guests with a focus on accuracy and customer service.
• Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
• System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
• Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
• Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
• Flexible Scheduling: Due to the business demands of the hospitality industry, employees maybe required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs. 
• Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
• Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.

QUALIFICATIONS

• Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
• Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
• Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
• Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
• Flexibility: Must be flexible with scheduling to accommodate business needs.