Night Auditor

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY:

The Night Auditor is responsible for nightly balancing of all accounts for timeshare properties. The Night Auditor will deliver outstanding customer service to our owners and guests.  The Night Auditor provides meaningful and positive interactions with guests from the phone, during check-in, throughout the duration of the stay and finally to the conclusion during the check-out process.

DUTIES AND RESPONSIBILITIES:

• Participate in daily operations of the Front Desk, including but not limited to the front desk check list, answering phone calls, checking guests in and out, and creating positive and helpful interactions with our owners and guest
• Give a professional and warm farewell to our guests.  
• Process and fax all necessary reports for end of day preparation.
• Process posting of room and tax.
• Check credit limit report.
• Check in/out timeshare owners and guests.
• Be aware of timeshare availability.
• Maintain cash drawer.
• Have knowledge of Timeshare Rules and Regulations.
• Follow oral and written instructions.
• File daily all departed timeshare registration cards.
• Complete daily check list.
• Clean and restock desk for incoming shift.
• Relay important information to proper department and next shift.
• Complete other tasks as assigned.
• Ensure safety and security for all of our guests and owners. 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Neat appearance and warm, outgoing personality.
• Previous Front Desk/Reservation experience.
• Ability to operate the following equipment.
  • Computer
  • Fax
  • Multi-line phone system
  • Calculator
  • Electronic Key encoder
• Ability to present information properly using discretion when dealing with owners and guests.
• Ability to follow oral and written instructions.
• High School Diploma or GED
• Good Computer skills including Microsoft Office, Microsoft Excel, email, and general computer skills. 
• Verbal and written communication skills for interaction with owners, guests, vendors, employees, and the general public, using tact and poise.
• Follows directions with accuracy and positive attitude. 
• On time for scheduled shifts and always shows up for work. 

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules