Night Audit (56322)

Job DetailsJob Location: ALOFT San Antonio NW - San Antonio, TX 78249Position Type: Part TimeSalary Range: $16.00 - $17.00 HourlyJob Category: Hospitality - HotelProvidence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

PROPERTY: Aloft San Antonio
BRAND: Marriott – Aloft Hotels
DEPARTMENT: Front Office
POSITION: Night Auditor

SUMMARY:
The Night Auditor at Aloft San Antonio is responsible for providing exceptional overnight guest service while ensuring the accuracy and completion of the hotel’s daily financial and operational processes. This position is responsible for nightly balancing of hotel charges and expenses, completing required audit procedures and reports, and ensuring the Front Desk is prepared for the following business day.

As an overnight representative of the hotel, the Night Auditor is also responsible for responding promptly and professionally to guest needs, assisting with check-ins and check-outs, addressing guest concerns, monitoring the property, and helping maintain a safe and welcoming environment. The Night Auditor must demonstrate strong attention to detail, accountability, and effective communication while delivering service consistent with Aloft, Marriott, and Providence Hospitality Partners standards.

DUTIES AND RESPONSIBILITIES:

Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer
Provides superior service to our customers (internal and external) at all times and follow the company’s etiquette guidelines as mandated in the employee handbook
Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations
Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches
Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions
Runs various computer reports at the beginning and end of each shift
Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift
Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members
Maintains knowledge of daily activities in and around the hotel/ resort area
Handles emergencies that arise when on duty alone, notifying appropriate personnel
Assists in general maintenance and inventory of Front Office equipment and supplies
Performs other related duties as assigned by management

QualificationsQUALIFICATIONS:

Commitment to excellence and high standards
Basic typing skills with computer data entry experience
Basic reading, spelling, and math skills
Ability to converse clearly and comfortably with many different types of people
Ability to deal courteously and efficiently with customers and other personnel
Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Bilingual skills a plus

EDUCATION AND EXPERIENCE:

High school diploma or general education degree (GED) or related experience and/or training, or equivalent combination of education and experience
Requires a minimum of one year of hotel audit experience

COMPETENCIES:

Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to stand, walk, bend, and reach
Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment
Occasionally required to lift/push/carry items up to 25 lbs.

SALARY:

HOURS:

BENEFITS:

Medical, Dental, and Vision Insurance
Voluntary Short-Term and Long-Term Disability
Company paid Basic Life and AD&D Insurance
401(k) with Company match
Paid Time Off and State required sick pay
8 Paid Holidays
Hotel discounts by brand