Night Audit
Boost your chances before you apply.
Spire Hospitality
Peabody, MA, US
Summary
The Night Auditor is responsible for providing exceptional guest service, managing the front desk, and handling check-in and check-out processes during overnight shifts. They must also resolve guest concerns and maintain professional communication via phone and in-person interactions.
Job Description
Centrally located on Boston’s North Shore, our hotel is perfectly situated near Salem, Gloucester, Rockport, and Cape Ann. Stay with us to visit the Salem Witch Museum, House of Seven Gables, or all of the culture and charm that the city of Boston offers! Our Ithaki Restaurant is sure to delight and is a favorite of locals. 183 Rooms, 10,000 sq. ft. event space, Ithaki Modern Mediterranean Restaurant.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, matched 401K, life, wonderful hotel discounts and much more.
In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions:
- Friday & Saturday shifts for Night Audit 11pm-7am // 16 hours per week
- Deliver unparalleled service, courtesy, and care to our guests
- Respond promptly and effectively to guest questions and requests
- Streamline the check-in and check-out process for guests
- Answer incoming phone calls with promptness and professionalism
- Excel at multitasking in a dynamic environment
- Resolve guest concerns with attentive service recovery
Hotel Specific:
- Rate of Pay: $18.00 per hour
- Part-time
- Seeking for Friday and Saturday overnight shifts
Physical Demands:
• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift
Qualifications:
- High school diploma or its equivalent
- One year of Front Desk experience in hotels preferred
- One year of experience working in customers service or a guest-facing role required
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
- Previous experience with hotel PMS systems a plus
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Spire Hospitality™ leads the way in innovative, comprehensive, and hands-on hotel management. Combining 35+ years of proven industry experience with collaborative and transparent leadership, an engaged culture of high-performance, and a focus on people, passion, and purpose, SPIRE is known for maximizing asset value while curating uniquely personalized, unforgettable guest experiences.
Founded
1986
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Irving, Texas
Spire Hospitality™ leads the way in innovative, comprehensive, and hands-on hotel management. Combining 35+ years of proven industry experience with collaborative and transparent leadership, an engaged culture of high-performance, and a focus on people, passion, and purpose, SPIRE is known for maximizing asset value while curating uniquely personalized, unforgettable guest experiences.
Founded
1986
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Irving, Texas
