Night Audit
Boost your chances before you apply.
Sleep Inn & Suites Oregon
Oregon, WI, US
Summary
The Night Audit Agent manages guest check-ins, reservations, and provides information regarding hotel amenities and rates. They are also responsible for preparing and balancing daily financial reports and coordinating with housekeeping staff.
Job Description
| REPORTS TO: |
General Manager |
|
DRESS CODE: |
Uniform provided |
|
PHYSICAL: |
Requires the ability to lift 20 pounds. Overnight position. |
|
NARRATIVE: |
We are looking for a Night Audit Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The night auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. |
RESPONSIBILITIES:
- Overnight position.
- Prepares and balances the days' reports, credit cards, and management reports.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
SKILLS:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Customer service attitude
- Excellent communication and organizational skills
Our goal when you stay with us at Sleep Inn & Suites® Oregon - Madison hotel, is to provide our guests with stylish accommodations for an affordable rate. We’ve designed our hotel to be a relaxing sanctuary during your travels so that you feel well-rested and ready to start your day. Begin your morning with a workout in our fitness center followed by our free hot breakfast in our inviting dining area. Whether you’re in town for business or leisure, you can stay connected to both work and home with our free WiFi, as well as with our copy and fax machines. After a long day touring the area, relax by our indoor heated pool. Long-distance guests will appreciate our guest laundry services, as well.
Each of our spacious, pet-friendly guest rooms were designed with warm, modern design elements to help you relax after a long day. In each inviting guest room, you’ll find thoughtful comforts of home such as a mini fridge, microwave, coffee maker, iron and ironing board and hair dryer to help make your visit carefree.
We are conveniently located near Highway 14 in Oregon. Our central location puts you close to some of the top area sights and attractions including Foxboro Golf Club, Legend at Bergamont, Stoughton Wellness Center and Athletic Center, Madison International Speedway and Oregon Ice Arena. Madison and University of Wisconsin - Madison are both just 17 minutes from our location, as well.
Founded
2019
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Oregon, WI
Our goal when you stay with us at Sleep Inn & Suites® Oregon - Madison hotel, is to provide our guests with stylish accommodations for an affordable rate. We’ve designed our hotel to be a relaxing sanctuary during your travels so that you feel well-rested and ready to start your day. Begin your morning with a workout in our fitness center followed by our free hot breakfast in our inviting dining area. Whether you’re in town for business or leisure, you can stay connected to both work and home with our free WiFi, as well as with our copy and fax machines. After a long day touring the area, relax by our indoor heated pool. Long-distance guests will appreciate our guest laundry services, as well.
Each of our spacious, pet-friendly guest rooms were designed with warm, modern design elements to help you relax after a long day. In each inviting guest room, you’ll find thoughtful comforts of home such as a mini fridge, microwave, coffee maker, iron and ironing board and hair dryer to help make your visit carefree.
We are conveniently located near Highway 14 in Oregon. Our central location puts you close to some of the top area sights and attractions including Foxboro Golf Club, Legend at Bergamont, Stoughton Wellness Center and Athletic Center, Madison International Speedway and Oregon Ice Arena. Madison and University of Wisconsin - Madison are both just 17 minutes from our location, as well.
Founded
2019
Company size
11-50 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Oregon, WI
