Night Audit

Job Details: Job Location: Holiday Inn Knoxville (LHP Knox1) - Knoxville, TN, Position Type: Full-Time and Part-Time, Salary Range: Undisclosed, Job Category: Hospitality - Hotel,

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Night Auditor oversees overnight hotel operations, processes night audit reports, balances daily transactions, and responds to guest needs. This role performs clerical tasks, basic accounting, and ensures a safe, professional environment during third shift hours.

Qualifications:

Key Responsibilities:

Process night audit reports and balance daily hotel operations in a timely and accurate manner.
Deliver prompt, courteous service to guests.
Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
Monitor guest accounts, review credit activity, and take necessary action.
Adhere to cash handling policies and procedures
Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
Complete all tasks outlined in the night shift checklist.
Maintain a clean, professional appearance and organized work area.
Stay informed about the hotel’s surrounding area to assist guests.
Ensure guest confidentiality and handle sensitive information discreetly.
Foster a positive and professional environment with guests and team members.