Nice CXone Developer
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Global Alliant Inc
Bloomfield Hills, MI, US
Summary
The developer will design, develop, and deploy NICE CXone IVR flows and call flows while supporting on-premise to CCaaS migrations. They are also responsible for backend REST API integrations, troubleshooting system issues, and providing technical guidance as a subject matter expert.
Job Description
Position: NICE CXone Developer – Implementation
Client: CTS (Cognizant Technology Solutions)
Location: Remote – Eastern Time Zone candidates only
Job Description
We are looking for an experienced NICE CXone Developer – Implementation with strong hands-on experience in NICE InContact/NICE CXone, RESTful APIs, and NICE CXone Studio scripting. The candidate will be responsible for designing, developing, testing, deploying, and supporting IVR and contact center solutions.
Required Skills
- Strong experience with NICE InContact / NICE CXone
- Hands-on experience with NICE CXone Studio and IVR scripting
- Strong experience with RESTful Web Services / APIs
- Experience developing and implementing IVR flows and call flows
- Experience with Contact Center dashboards and reporting
- Experience with Skills-Based Routing
- Cisco to CCaaS migration experience preferred
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management skills
- Strong organizational and conflict-management skills
Responsibilities
- Participate in discovery and requirements-gathering activities.
- Translate business requirements into technical requirements and solution designs.
- Design, develop, test, and deploy NICE CXone IVR flows.
- Develop and maintain NICE CXone Studio scripts.
- Support on-premise to CCaaS migrations.
- Develop call flows and backend REST API integrations.
- Configure and support skills-based routing.
- Troubleshoot scripting, integration, and system issues.
- Prepare technical documentation and implementation plans.
- Support SIT, UAT, deployment, and post-production activities.
- Work with architecture and technical teams on integrations.
- Provide technical guidance as a NICE CXone SME.
Global Alliant (GA) is an award-winning IT and software development company recognized as one of the nation’s fastest-growing and most innovative technology leaders. We partner with federal, state, and local government agencies, providing cutting-edge solutions to tackle complex, mission-critical challenges. GA delivers adaptive program oversight and technical expertise by leveraging AI, digital transformation, cloud modernization, agile engineering, and process automation. Our commitment to innovation ensures we consistently exceed client expectations, driving transformative results across diverse sectors. Proven technology innovator focused more on maximizing efficiency and faster automation for better results. We are an 8(a) company with certifications including CMMI SVC and DEV Level 3 and ISO 9001, 20000, and 27001. We also have contract vehicles such as STARS III, GSA MAS, CIO-SP4 8(a), and FAA eFAST.
Company size
201-500 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Rockville, Maryland
Global Alliant (GA) is an award-winning IT and software development company recognized as one of the nation’s fastest-growing and most innovative technology leaders. We partner with federal, state, and local government agencies, providing cutting-edge solutions to tackle complex, mission-critical challenges. GA delivers adaptive program oversight and technical expertise by leveraging AI, digital transformation, cloud modernization, agile engineering, and process automation. Our commitment to innovation ensures we consistently exceed client expectations, driving transformative results across diverse sectors. Proven technology innovator focused more on maximizing efficiency and faster automation for better results. We are an 8(a) company with certifications including CMMI SVC and DEV Level 3 and ISO 9001, 20000, and 27001. We also have contract vehicles such as STARS III, GSA MAS, CIO-SP4 8(a), and FAA eFAST.
Company size
201-500 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
Rockville, Maryland
