New Patient Liaison
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Elite DNA Behavioral Health
Fort Myers, FL, US
Summary
The New Patient Liaison will be responsible for managing scheduling for new patients via inbound and outbound calls by region, creating patient accounts, and filing/processing referrals. This role also involves assisting with booking intake and medical providers by region and maintaining positive partnerships with internal departments.
Job Description
Description
Job description:
New Patient Liaison
Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.
Our goal is to hire you – the best talent – to support our mission and allow you to grow with us.
We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.
Everything we do here at Elite DNA is guided by integrity and compassion for our patients and employees.
When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults, and families in our communities live better lives.
Job Summary:
Our New Patient Experience Team is hiring New Patient Liaisons to help us make a great first impression and support our communities in Southwest Florida. This role will schedule new patients and perform other functions of customer service including moving patients off waitlists and communicating with internal teams.
This role has the ability to work remotely!!!
Other duties in the New Patient Liaison role will include the following:
- Managing scheduling new patients Inbound & Outbound calls by region.
- Create patient accounts
- File & process referrals.
- Assist with booking Intake & medical providers by region.
- Create & maintain positive partnerships with other departments in the Agency
Language Skills:
- Bilingual Preferred - Must speak fluent Spanish
- Must have call center experience
- Communication Skills:
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Excellent attention to detail, problem-solving, and customer service.
- Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
- Ability to effectively present information in one-on-one and small group situations to patients, clients, and other employees of the organization.
- Technology Skills:
- Effectively uses Electronic Health Records
- Typing Skills: 45 WPM
- Proficient of Windows, and Microsoft Word
This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Pay: $19/hr
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Elite DNA Behavioral Health, Florida’s leading mental health provider, delivers compassionate care to children, adolescents, and adults facing a variety of mental health challenges. In 2026, we proudly expanded our services beyond Florida with the opening of our first location in Virginia.
With almost 40 locations across both states, we are committed to making high-quality mental health care accessible.
We provide psychiatric evaluations, mental health therapy, medication management, and care coordination, offering comprehensive services under one roof. Our team also delivers specialized support including trauma therapy, LGBTQIA+ mental health services, children’s mental health care, group therapy, couples and family counseling, and services for veterans. Additional care includes TMS therapy for depression, Applied Behavior Analysis (ABA), occupational therapy, and speech and language therapy. We accept most insurance, including Medicare and Medicaid.
Our unique interdisciplinary model allows our clinicians to evaluate each situation in its entirety, leading to more effective treatment and long-term success.
Life’s challenges don’t define you; they help shape your growth. At Elite DNA, we’re here to support and guide you through every step. Together, we can build stronger skills, healthier relationships, and a more hopeful future.
Your mental health is in our DNA.
Founded
2013
Company size
501-1,000 employees
Industry
Mental Health Care
Org type
Privately Held
Headquarters
Fort Myers, Florida
Elite DNA Behavioral Health, Florida’s leading mental health provider, delivers compassionate care to children, adolescents, and adults facing a variety of mental health challenges. In 2026, we proudly expanded our services beyond Florida with the opening of our first location in Virginia.
With almost 40 locations across both states, we are committed to making high-quality mental health care accessible.
We provide psychiatric evaluations, mental health therapy, medication management, and care coordination, offering comprehensive services under one roof. Our team also delivers specialized support including trauma therapy, LGBTQIA+ mental health services, children’s mental health care, group therapy, couples and family counseling, and services for veterans. Additional care includes TMS therapy for depression, Applied Behavior Analysis (ABA), occupational therapy, and speech and language therapy. We accept most insurance, including Medicare and Medicaid.
Our unique interdisciplinary model allows our clinicians to evaluate each situation in its entirety, leading to more effective treatment and long-term success.
Life’s challenges don’t define you; they help shape your growth. At Elite DNA, we’re here to support and guide you through every step. Together, we can build stronger skills, healthier relationships, and a more hopeful future.
Your mental health is in our DNA.
Founded
2013
Company size
501-1,000 employees
Industry
Mental Health Care
Org type
Privately Held
Headquarters
Fort Myers, Florida
