New Construction and Service Dispatch

About the Role

Northern Air is an established and growing HVAC business seeking a reliable, organized, and proactive New Construction and HVAC Coordinator team member. The successful candidate will play a crucial role in supporting the day-to-day administrative functions of our New Construction HVAC (Heating, Ventilation, and Air Conditioning) department. This position requires strong organizational skills, effective communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Administrative Support:

Assist with general office duties, including answering phones, responding to emails, and managing appointments.

Schedule rough-ins, trims, and F/O

After jobs have been called in, made into job card and document

Keep record of jobs and builders, warranties, units

Take contractor calls and coordinate with superintendent

Maintain organized and up-to-date filing systems for documents related to HVAC projects, contracts, and client information.

Prepare and process paperwork, including invoices, purchase orders, and other relevant documents.

Customer Service:

Provide excellent customer service by addressing client inquiries, scheduling appointments, and maintaining positive relationships with customers.

Assist in preparing and sending quotes, proposals, and service agreements to clients.

Coordination: Help maintain a clean, safe, and efficient warehouse environment.

Coordinate and schedule HVAC technicians for service calls, installations, and maintenance appointments.

Collaborate with other departments to ensure seamless communication and workflow.

Coordinate with installers to get material

Data Entry:

Enter and update information in the company database, including client details, work orders, and project status.

Update job costing into Service Titan to create projects

You bring (minimum qualifications):

• High school diploma or equivalent
• HVAC-related experience
• Proficient in the Microsoft Office suite of products
• Excellent organizational and time management skills
• Strong communication skills, both written and verbal
• Ability to work collaboratively with the office and field teams, along with working independently

Preferred Requirements:

• Experience with ServiceTitan
• Previous experience with Northern Air

Why Join Northern Air?

Growth Potential: This position starts as part-time with a clear path toward full-time employment as our operations expand. Access to in-house training, hands-on mentorship, and real-world experience alongside seasoned technicians.

Work-Life Balance: Enjoy a consistent weekday schedule with no weekend work.

Stability: Join a local, established company with a reputation for quality and a collaborative team culture.

Compensation: $21-$27 per hour full time, based on experience.

Benefits: Paid sick and Family Leave, health, dental, vision, AFLAC, paid time off, 401(k) with match (depending on length and hours of service).