Network and Server Support for Data Center - onsite NYC
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Royal Communications Consultants Inc
NY
Summary
Provide 24/7 on-site server and network infrastructure support, including racking, unracking, and hardware replacements. Monitor alerts and coordinate with vendors to resolve hardware issues within strict SLA timeframes.
Job Description
Experienced techs are needed for on-call Server/Newtork/Infrastructure Support for a Data Center located in lower Manhattan, NYC. Coverage is 24X7, all shifts as needed.
Focus will be on – rack and unracking servers, rack mounting, storage replacement, warranty facilitation and working with vendor techs; enterprise systems, data center/PDU/airflow mgmt, power mgmt/loading, change management; working with Dell and Cisco - very strong experienced required. Responding to alerts and alarms. All on-site - no remote support is permitted.
• LOAD IN / LOAD OUT for Data Center
• Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage ). Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
• Monitoring experience. Setup and monitor alerts for hardware issues
• Create tickets with respective vendors and resolve issues - end to end
- SLA - less than 1 hour for responding to hardware issues (Mon-Fri 9-5)
- Less than 2 days to fix hardware issues
- Availability on weekends for Server 1 issues
RCC is a full service IT firm which provides solutions for the development and support of IT infrastructure. We serve a broad range of clients, from large complex enterprises to small and mid-sized companies. RCC is committed to developing IT solutions which enable our clients to achieve their business goals. With over two decades of IT experience, RCC has the skill-set to support all of your IT needs.
Founded
1992
Company size
51-200 employees
Industry
IT Services and IT Consulting
Org type
Privately Held
Headquarters
New York, NY
