National Leasing Specialist 1

Job DetailsJob Location: Irving, TX 75038Position Type: Full TimeJob Category: Customer Service

Position Summary: 

The position of a National Leasing Specialist 1 is an entry-level role at Weidner Apartment Homes’ Contact Center. Our contact center team members take pride in consistently delivering exceptional service to our potential customers. This is not your typical call center; you will average 50-60 prospect calls per day with the primary goal of converting each prospective customer into a scheduled in-person tour at a Weidner community, or hosting a virtual tour with the prospect as an alternative. A successful National Leasing Specialist 1 is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work.

This position is designated as a fully remote role. Associates are expected to work independently from an approved remote workspace while maintaining performance expectations, professionalism, responsiveness and customer service standards. This role requires the ability to collaborate effectively in a virtual team environment while supporting departmental and operational goals.

Primary Responsibilities:

Answer incoming calls from prospective renters promptly, providing excellent customer service and converting inquiries into future appointments and property tours, while offering personalized assistance to create memorable interactions
Conduct virtual tours with prospective residents with energy and enthusiasm, the Weidner way
Demonstrate a commitment to continuous learning and growth by developing and maintaining in-depth knowledge of each property within Weidner’s 300+ property portfolio and specific amenities each property offers
Pay meticulous attention to detail when entering prospect contact information into Yardi CRM, ensuring accuracy for follow-up purposes and effective communication between on-site staff and contact center agents
Redirect calls to the appropriate department, property or contact center agent based on prospect requests, ensuring efficient routing of every call
Between phone calls, agents will manage and respond to the Yardi CRM queue, ensuring timely and accurate follow-up with all prospects
Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets
Actively participate in a positive team environment through teamwork, communication and excellence in service
Actively demonstrates the values of the Weidner Customer Service Vision to team members, associates and external customers
Maintain timely and professional communication with Contact Center Manager, teammates, residents and vendors through approved company systems and communication tools
Provide leasing and customer service support from an approved remote work environment while maintaining established service, productivity and quality standards
Participate in virtual team meetings, training sessions, coaching and departmental communications as scheduled

Benefits & Perks 

At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness

Medical, Dental, and Vision Insurance
Employer-paid Basic Life Insurance
Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost

Financial Benefits

401(k) Retirement Plan with company match of up to 4% of your eligible income
Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work

Vacation accrual, with no usage waiting period upon accrual
Sick time accrual, with accrued time usage eligibility after 60 days of employment
Nine company-designated paid holidays annually

Housing Benefits

Employee apartment discount available at Weidner communities, subject to availability and community guidelines

Join Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.

 
QualificationsQualifications:

Customer service experience required
Two years of property management experience desired
Call center experience desired
Customer service oriented with the ability to provide a unique and positive experience over the phone; Strong customer service and interpersonal skills
Yardi CRM and Paycom experience preferred; Willing and able to learn new software programs
Ability to quickly and effectively adapt to changing property details and procedures in product knowledge base
Ability to sit at a workstation for long periods of time
Ability to multitask while on the phone and operate multiple software programs while reducing dead air time during costumer interactions
Possesses solid project management discipline
Excellent organizational, time management and interpersonal communication skills
Detail oriented, consistently meets deadlines and fast learner
Ability to quickly provide creative solutions to complex problems
Ability to quickly adopt and fully understand and utilize various technology and software applications
Ability to work outside of normal scheduled hours as needed
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products required (Word, Excel, PowerPoint and Outlook)
Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Excellent verbal and written communication skills; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing

Remote Work Requirements:

Prompt and regular attendance during scheduled remote shifts; maintain a professional appearance and represent the company appropriately during virtual meetings and resident interactions
Maintain reliable attendance during scheduled shifts, productivity and responsiveness while working remotely
Ability to work a full-time remote schedule based on departmental needs, the Contact Center is open 7 days per week, 12 hours per day and scheduled hours will vary
Participate in virtual meetings, coaching and training sessions during scheduled work hours
Reliable high-speed internet connection required
Must maintain an approved remote workspace that supports confidentiality, focus and professionalism during scheduled work hours
Must use company-approved devices and networks for all work activity
Ability to work independently and manage time effectively; performance is monitored through call volume metrics, CRM activity logs, quality assurance reviews, and regular coaching sessions with your manager — associates are expected to meet established benchmarks consistently