National Account Manager

Job Description

GENERAL FUNCTION: Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to get a better understanding of their mission, goals, challenges, and needs. Foster long-term relationships with clients and help grow our business.  

DUTIES & RESPONSIBILITIES:   

• Develop strong relationships in your assigned territory 

• Operate as the lead point of contact for all matters specific to your accounts 

• Own and drive revenue in your assigned territory by closing renewal business with price lift, and upsell products and services to existing clients 

• Learn and demonstrate a fundamental understanding of our services and technology platform and be able to articulate the advantages over competitors clearly  

• Serve as the lead point of contact for all customer account management matters 

• Negotiate contracts and close agreements to maximize profits 

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors 

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 

• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders 

• Develop new business with existing clients and identify areas of improvement to meet sales quotas 

• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) 

• Meet or exceed monthly, quarterly, and annual goals set by management 

• Prepare reports on account status 

• Collaborate with the sales team to identify and grow opportunities within the territory 

• Assist with challenging client requests or issue escalations as needed 

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

• Experience:  

• 1-3 years work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in the technology industry 

• BA/BS degree in Business Administration, Sales or relevant field 

• Skills 

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level 

• Experience delivering client-focused solutions to customer needs 

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail 

• Excellent listening, negotiation and presentation abilities 

• Strong verbal and written communication skills 

• Attention to detail with excellent organization skills  

• Competitive and committed attitude  

• Experience selling in the tech industry 

• Great people skills; ability to quickly understand your audience and tailor the right message to them 

• Working Conditions:  

• Normal office environment 

• Extended viewing of computer screens 

• Some overnight travel required 

• Essential Functions: 

• Frequently sits at a computer terminal and desk 

• Frequently walks to other areas within or outside of the department to distribute or gather information 

• Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending 

• Stooping, crouching while filing; occasional reaching, twisting, turning 

• Frequent handling of files, pencils, paper; frequent keyboarding, writing and other duties requiring fingering 

• Continuous hearing 

• Use of near/midrange/far vision and speaking to disseminate information 

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
 

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.