Nail Technician
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The Observatory Sun Valley, A Viceroy Resort
Ketchum, ID, US
Summary
The Nail Technician performs luxury-level manicure and pedicure services while maintaining high standards of sanitation and guest care. They are responsible for customizing treatments, educating guests on nail health, and supporting the spa's retail and service goals.
Job Description
Viceroy Hotels
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Location
The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.
Overview
Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.
The Nail Technician is an essential contributor to the spa’s elevated beauty and wellness experience. This role delivers impeccably detailed manicure and pedicure services using premium products, advanced techniques, and luxury hospitality. The Nail Technician creates a serene, relaxing, and results-driven experience that reflects the spa’s five-star standards.
Responsibilities
- Perform luxury-level manicures, pedicures, and nail enhancements following spa protocols and brand standards.
- Provide meticulous cuticle care, shaping, buffing, polish application, gel services, and specialty treatments with precision and artistry.
- Customize services based on guest preferences, nail health, and desired aesthetic.
- Offer warm, intuitive service with polished communication, ensuring every guest feels cared for, relaxed, and valued.
- Provide aftercare education and recommend maintenance products to prolong results.
- Maintain detailed knowledge of spa service offerings, treatment protocols, and premium nailcare brands used within the spa.
- Ensure all tools, equipment, and work areas meet luxury-spa standards for sanitation, sterilization, and cleanliness at all times.
- Maintain treatment rooms and nail stations that are immaculate, beautifully presented, and fully stocked for each service.
- Follow all state regulations for hygiene, disinfection, and safe handling of products.
- Document guest preferences and service notes accurately in spa software.
- Educate guests on nailcare products and wellness items suited to their needs.
- Recommend homecare solutions - cuticle oils, strengthening treatments, hydration products - to enhance nail health between visits.
- Support retail goals through authentic, informative, and personalized recommendations.
- Communicate clearly with spa leadership, front desk team, and fellow technicians and therapists to ensure a seamless guest journey.
- Participate in ongoing training, brand education, new service rollouts, and luxury service refinement.
- Support spa promotions, seasonal offerings, and VIP experiences when needed.
Qualifications
- Valid Nail Technician or Cosmetology license.
- 1–2 years of experience in a luxury spa, resort, high-end salon, or premium hospitality setting preferred.
- Expertise in manicures, pedicures, gel systems; familiarity with structured gel, nail art, or enhancements is a plus.
- Strong understanding of nail health, product ingredients, and advanced nailcare techniques.
- Exceptional grooming, professional etiquette, and guest-service skills.
- Ability to work a flexible schedule including weekends, holidays, and evenings.
- Impeccable personal presentation and attention to detail.
- Graceful, calming, polished demeanor.
- Artistic eye and steady, precise hands.
- Passion for beauty, self-care, and premium guest experiences.
- High standards of sanitation, safety, and professionalism.
- Discretion, emotional intelligence, and commitment to guest privacy.
Benefits
We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
- Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave (provided in accordance with applicable law)
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington:
- 8 paid holidays per year
- Up to 20 days of paid vacation per year, based on classification and length of service
- Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado:
- 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
- Up to 20 days of paid vacation per year, based on classification and length of service
- 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California:
- 8 paid holidays per year
- Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
- Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
Posting Date
This job opening was posted on 8/10/26 and will remain open for at least 75 days.
Welcome to Viceroy Hotels & Resorts – Redefining Modern Luxury in Global Hospitality
Named in the top ten of ‘Top 25 Hotel Brands’ on Travel + Leisure World's Best Awards 2023.
At Viceroy Hotels & Resorts, we take pride in crafting one-of-a-kind, authentic experiences that seamlessly blend design and service, inspiring travelers worldwide.
Our diverse portfolio of luxury hotels and resorts spans the globe, offering exceptional destinations, including Los Cabos, Santa Monica, Chicago, Riviera Maya, Snowmass, Washington D.C., and St. Lucia, Portugal and Serbia.
Awards & Accolades:
Recipient of the prestigious 'Top 25 Hotel Brands' award on Travel + Leisure World's Best Awards 2023, a testament to our commitment to excellence in hospitality.
Viceroy for Everyone - Fostering Diversity, Equity & Inclusion
We value diversity, equity, and inclusion, empowering our colleagues and guests to thrive in an inclusive environment. Learn more about our ongoing commitment to Diversity & Inclusion Initiatives: https://www.viceroyhotelsandresorts.com/culture-community/diversity-equity-inclusion-belonging.
Join our Journey: Discover more about our modern luxury brand and explore exciting career opportunities: https://www.viceroyhotelsandresorts.com/about-us/careers.
#LuxuryTravel #Hospitality #DiversityAndInclusion #TravelWithViceroy #ViceroyPride
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
West Hollywood, California
Welcome to Viceroy Hotels & Resorts – Redefining Modern Luxury in Global Hospitality
Named in the top ten of ‘Top 25 Hotel Brands’ on Travel + Leisure World's Best Awards 2023.
At Viceroy Hotels & Resorts, we take pride in crafting one-of-a-kind, authentic experiences that seamlessly blend design and service, inspiring travelers worldwide.
Our diverse portfolio of luxury hotels and resorts spans the globe, offering exceptional destinations, including Los Cabos, Santa Monica, Chicago, Riviera Maya, Snowmass, Washington D.C., and St. Lucia, Portugal and Serbia.
Awards & Accolades:
Recipient of the prestigious 'Top 25 Hotel Brands' award on Travel + Leisure World's Best Awards 2023, a testament to our commitment to excellence in hospitality.
Viceroy for Everyone - Fostering Diversity, Equity & Inclusion
We value diversity, equity, and inclusion, empowering our colleagues and guests to thrive in an inclusive environment. Learn more about our ongoing commitment to Diversity & Inclusion Initiatives: https://www.viceroyhotelsandresorts.com/culture-community/diversity-equity-inclusion-belonging.
Join our Journey: Discover more about our modern luxury brand and explore exciting career opportunities: https://www.viceroyhotelsandresorts.com/about-us/careers.
#LuxuryTravel #Hospitality #DiversityAndInclusion #TravelWithViceroy #ViceroyPride
Company size
1,001-5,000 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
West Hollywood, California