MUTUEL TELLER I

The Mutuel Teller is responsible for the selling and cashing of tickets and customer relations in the mutuel department.  

Responsibilities

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for selling and cashing tickets and keeping money boxes balanced.

• Responsible for the issuance of vouchers for the self-service machines.           

• Responsible for doing skims/draws/returns at appropriate times. 

• Must be able to apply customer service skills to the effective handling of guests to ensure customer satisfaction. 

• Responsible for assisting guests with race results, reading programs, advising on types of bets, the issuance of vouchers and on how to wager.                                                                                                                                                                                           

• Track and complete Title 31 and Suspicious Activity reports.

• Assure that guests have a favorable gaming experience. 

• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. 

• Have complete knowledge of all casino events and promotional activities, and assist as needed.

• Keep work area in a clean and orderly manner.

• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 

• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

• Perform other duties as assigned or reasonably requested by any member of management.
   

Qualifications

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with BAM devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• A high school diploma or GED equivalent is preferred. 
• Some experience in cashiering or cash handling and counting is strongly preferred.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment