Museum Guide

Job Description - The Magic House
Job Title: Museum Guide
FLSA: Non-exempt
Status: Part- time
Reports To: Lead Museum Manager or Museum Manager
Job Purpose: To act as the Museum’s frontline representative delivering excellent customer service while maintaining a safe and playful environment.
Time Allocation: Up to 29 hours per week, as needed, with availability on at least one weekend day and occasional evenings

Expectation of Employee

• Act in an honest, mature, and professional manner at all times;
• Treat our visitors and co-workers with respect and courtesy;
• Avoid any situation that may create or appear to create a conflict between our personal interests and the interests of The Magic House;
• Safeguard the property of The Magic House through care and respect and avoid waste and abuse;
• Report to work on time and with a can-do attitude;
• Keep timely and accurate financial, attendance, and program records;

Essential Duties and Responsibilities

• Actively engage our guests in exhibit areas, answering questions, and taking an active role in providing an outstanding experience;
• Act as customer relations liaison with visitors maintaining brand excellence in all areas of the Museum;
• Take corrective actions to ensure exhibit needs and facility issues are addressed quickly and report unresolved issues to Museum Manager;
• Know and execute emergency procedures, including lost children, fire and tornado;
• Monitor exhibits on an ongoing basis for safety and cleanliness, including resetting exhibit areas and report issues to Museum Manager;
• Supervise volunteers within exhibit areas;
• Follow opening and closing procedures for public hours, events and programs;
• Be familiar with basic knowledge of the Museum including current operating hours and event information;
• Participate in trainings as required by the organization;
• Perform other duties as assigned;

Qualifications

• Prior experience working with children;
• At least 16 years of age;
• Reliable and dependable;
• Positive, optimistic attitude;
• Good verbal and interpersonal communication skills;
• Excellent customer service skills: helpful, friendly, and patient attitude;
• Ability to work effectively as a team member, as well as independently;
• Strong work ethic;

Americans with Disability Specifications
Physical Demands:
The physical demands described for this position are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, sit, use hands, use tools or controls, reach with hands and arms; climb stairs; balance; kneel; talk or hear.  The employee may occasionally be required to lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance version, color vision, peripheral vision, depth perception and the ability to adjust focus.

Evaluation Policy: Annual evaluation by Lead Museum Manager and/or Museum Manager (following initial three-month probation)