Multinational Client Service Specialist

Multinational Client Service Specialist - Marine 

Milan, Italy

Within the AXA Group, AXA XL is the P&C and Specialty Risk division, specializing in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries for each of our business lines: Property, Casualty, Financial Lines and Specialty. 

Within the Operations department of AXA XL Italy, you will join a team that aims to provide a high-quality service for our clients, creating and activating insurance coverage on complex risks.

As Multinational Client Service Specialist you will be responsible for the administrative processes of the end-to-end policy lifecycle, providing insurance coverage to clients worldwide. In this role, you will work closely with underwriters, brokers, foreign AXA XL offices and network partners.

The position is based in our Milan office, with a minimum requirement to work in the office two days a week.

What you’ll be DOING

What will your essential responsibilities include?

• Serve as the primary point of contact for clients, brokers, and other external parties (such as co-insurers, reinsurers, and AXA XL’s global service team and network partners);
• Collaborate closely with underwriters, colleagues from other AXA XL offices, and network partners to ensure the timely and accurate handling of accounts;
• Verify and review prepared policy documents, invoices, and premiums, ensuring that administrative processes related to the complete policy lifecycle are efficiently managed, data are accurate and records up to date within our systems;
• Communicate clearly with clients, brokers, and internal teams about the status of insurance contracts—including issuance, bookings, outstanding premiums, and instructions to network partners;
• Monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes;
• Actively contribute to process improvement initiatives by providing structured feedback and supporting the ongoing development of our workflows and technology tools;

You will report to Operations Team Leader Marine, Italy.

What you will BRING

We’re looking for someone who has these abilities and skills:

• Previous experience in administrative and/or customer facing roles in complex organizations.  Experience in similar roles in other insurance companies is highly considered.
• Fluent Italian and English (B2 - C1 level CEFR)
• Effective relationship management skills with internal clients, vendors and brokers.
• Problem-solving, analytical and decision-making skills combined with work ethics.
• Effective organizational skills, ability to prioritize and respect deadlines.
• Proven experience with Word, Excel, PowerPoint, and Outlook
• Good team player, capable of self-learning and able to work within a team environment.
• Proactive attitude facing challenges
• Ability adapt and respond to a changing environment with flexibility and innovation.

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. 

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com