Multi-Channel Customer Service Representative
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Alta Resources
Neenah, WI, US
Summary
The representative will provide professional customer service and sales support across multiple channels including phone, email, chat, and social media. They are responsible for resolving customer issues, processing orders, and maintaining accurate data records to ensure customer loyalty.
Job Description
Alta Resources is Hiring!
Alta Resources is looking for Multi-Channel Customer Service Representatives.
The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.
Duties & Qualities
- Use social media, chat, email and/or phone (voice) to address the needs of our client’s customers
- Help facilitate, analyze & resolve customer issues
- Provide product support, solutions & additional product information
- Strong desire and passion to help and serve others
- High level of confidence, enthusiasm and a positive attitude
- Excellent written & verbal communication skills
- Ability to build relationships with clients, customers and co-workers
Working at Alta Resources
- Work with people & customers that are passionate about the same things you are
- Expand your writing & communication skills
- On-the-job paid training
- Career advancement & education reimbursements
- Product discounts, incentives and other freebies
Additional Job Information
- Full- & part-time hours available, including evenings & weekends
- Full benefits (full-time employees), include PTO, holiday pay, insurance, 401(k) and education assistance
Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX
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Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’s customers. We represent some of the world’s most recognizable brands across various industries, including CPG, healthcare & insurance, automotive, platform economies and retail. Our clients trust us to connect and reconnect with their customers across every touch point, online and offline.
Everything we do is integrated to create a total, seamless brand experience. From the moment a customer visits a website to securely submitting a payment to receiving a package to contacting customer service, Alta Resources fuels every essential interaction on the front lines and behind the scenes. We’re a balanced mix of best people, proven processes and innovative technology.
With our service lines — care, sales, e-commerce, back-office services and fulfillment — working in tandem, clients can grow sales, save costs and consolidate their core business processes through a single, trusted partner. In turn, not only do we create consistent customer experiences on behalf of our clients, but we also make those experiences better so that customers are happy.
While our success has been documented, you may never know our name behind the brands you use daily; we’re OK with that. The secret to helping those brands reach and resonate with consumers is our transparency, meaning teams dedicate themselves to specific clients — and only those clients.
With headquarters and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Brea, California, Fort Myers, Florida, Pasig City (Metro Manila) Philippines, Belize City, Belize and Mexico City, Mexico.
To learn more, visit AltaResources.com.
Founded
1995
Company size
1,001-5,000 employees
Industry
Outsourcing/Offshoring
Org type
Privately Held
Headquarters
Neenah, WI
Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’s customers. We represent some of the world’s most recognizable brands across various industries, including CPG, healthcare & insurance, automotive, platform economies and retail. Our clients trust us to connect and reconnect with their customers across every touch point, online and offline.
Everything we do is integrated to create a total, seamless brand experience. From the moment a customer visits a website to securely submitting a payment to receiving a package to contacting customer service, Alta Resources fuels every essential interaction on the front lines and behind the scenes. We’re a balanced mix of best people, proven processes and innovative technology.
With our service lines — care, sales, e-commerce, back-office services and fulfillment — working in tandem, clients can grow sales, save costs and consolidate their core business processes through a single, trusted partner. In turn, not only do we create consistent customer experiences on behalf of our clients, but we also make those experiences better so that customers are happy.
While our success has been documented, you may never know our name behind the brands you use daily; we’re OK with that. The secret to helping those brands reach and resonate with consumers is our transparency, meaning teams dedicate themselves to specific clients — and only those clients.
With headquarters and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Brea, California, Fort Myers, Florida, Pasig City (Metro Manila) Philippines, Belize City, Belize and Mexico City, Mexico.
To learn more, visit AltaResources.com.
Founded
1995
Company size
1,001-5,000 employees
Industry
Outsourcing/Offshoring
Org type
Privately Held
Headquarters
Neenah, WI
