MSR AS (TDW)

🌟 Member Service Representative | Remote Contact Center | Virginia Beach Area

🏡 Work From Home | 💬 Help Members | 💙 Make an Impact

Looking for a work-from-home opportunity where you can put your customer service skills to work and make a difference every day?

As a Member Service Representative, you’ll be the friendly and helpful voice members can count on when they have questions about their accounts, need assistance with a transaction, or want guidance on financial products and services.

If you enjoy helping people, solving problems, staying busy, and learning new things, this could be a great next step in your career! 🚀

📍 This remote opportunity is available to candidates who live within approximately 60 miles of Virginia Beach, Virginia.

✨ What You’ll Be Doing

Every conversation is an opportunity to provide a great member experience!

Throughout your day, you’ll:

• 📞 Assist members with questions and requests through high-volume inbound and outbound calls.
• 💬 Provide friendly, clear, and accurate information about financial products and services.
• 💳 Help members with transactions involving checking, savings, consumer loans, credit cards, IRAs, and other accounts.
• 👂 Listen carefully to understand each member’s needs and find the best solution.
• 🔎 Research questions and resolve member concerns using available resources.
• 💻 Navigate multiple computer systems while confidently assisting members over the phone.
• 💡 Introduce members to additional products and services that may fit their financial needs.
• ⌨️ Accurately document calls, transactions, and member information.
• ✅ Follow established policies, procedures, and regulatory requirements.
• 😊 Create a professional, helpful, and positive experience during every interaction.

🎯 You Could Be a Great Fit If You Have...

We’re looking for friendly, dependable, customer-focused people who are ready to learn and grow.

You’ll be set up for success if you have:

• 🌟 Customer service experience, preferably in a busy or high-volume environment.
• 📞 Experience handling customer calls or working in a contact center.
• 🗣️ Strong communication and active listening skills.
• ⌨️ Accurate data-entry skills and great attention to detail.
• 💻 Confidence learning and navigating multiple computer systems.
• ⚡ The ability to stay focused and professional in a fast-paced environment.
• 🧩 Strong problem-solving and organizational skills.
• ✅ The ability to follow established policies, procedures, and structured workflows.
• 🏡 Comfort working independently and professionally from home.
• 🕐 Flexibility to work within the scheduling needs of a 24/7 contact center.

🌟 Experience That Can Help You Stand Out

You don't necessarily need to come directly from banking to have skills that can transfer to this position!

Experience in any of these areas may help you succeed:

• 🏦 Banking, credit unions, mortgage, or financial services
• 📞 Call centers or contact centers
• 🏢 Administrative or professional office environments
• 👋 Receptionist or secretarial positions
• 🛍️ High-volume retail
• 💬 Other fast-paced, customer-facing positions

If you know how to connect with customers, stay organized, learn quickly, and provide great service even when things get busy, we want to hear from you!

🏡 Work From Home While Staying Connected

Enjoy the convenience of working remotely from your home while being part of a team supporting members around the world. 🌎

Because the contact center supports members 24/7/365, the work environment is structured and schedule-driven. This can be a great fit for someone who enjoys staying busy and having clear expectations throughout the day.

You should be comfortable with:

• 📞 Handling back-to-back calls for much of your shift.
• ⏰ Taking scheduled breaks and meals at designated times.
• 🗓️ Working flexible shifts based on business needs.
• 🕐 Maintaining approximately 9.5 hours of daily availability to accommodate a potential one-hour variation in your start and end times.
• 🎧 Working extended periods on the phone, which may include up to four hours of call time before your next scheduled break.
• 💻 Using multiple systems and applications throughout your workday.
• ✅ Maintaining reliability, punctuality, professionalism, and quality while working remotely.
• 🏠 Maintaining a professional home workspace that allows you to stay focused and provide excellent service.

💙 Why You’ll Love This Opportunity

This isn't just about answering calls. It's about helping members feel supported when it comes to their finances.

You'll have the opportunity to support a mission-driven organization that serves the financial needs of military members and their families around the world, giving the work you do each day a meaningful purpose.

🚀 What Makes This Opportunity Exciting?

• 🏡 Work from home while building valuable professional experience.
• 💙 Make a difference by helping members with their everyday financial needs.
• 📈 Build your career and gain valuable financial services experience.
• 🌎 Support members located around the world.
• 💻 Develop experience working with multiple financial and customer service systems.
• 🎯 Strengthen transferable skills in communication, problem-solving, financial services, and member support.
• 🤝 Be part of a customer-focused team centered around providing excellent service.
• ⚡ Enjoy a fast-paced workday where you're constantly interacting, learning, and problem-solving.
• 🗓️ Have some scheduling flexibility within the needs of a 24/7 operation.

🙌 Bring Your Customer Service Skills. We’ll Bring the Opportunity.

Whether your background is in banking, retail, a call center, an office, reception, or another customer-facing environment, the skills you've already developed could make you a great fit.

If you’re friendly, dependable, comfortable on the phone, ready to learn, and excited about helping people, this could be the opportunity you’ve been looking for.

💙 Ready for your next career move?

Apply today and bring your customer service skills home! 🏡🚀

#priotityeast

#priorityeast2026

Job Type & Location

This is a Contract to Hire position based out of Virginia Beach, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Virginia Beach,VA.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.