MRSL Grad Student

Job Posting Title:

MRSL Grad Student

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Hiring Department:

Office of the Vice President for Student Affairs

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

30

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 23, 2026

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Texas Parents is seeking enthusiastic, professional, and outgoing graduate student staff to support membership engagement during New Student & Family Orientation throughout the summer. These student(s) will be the first point of contact for incoming Longhorn families, helping them understand membership options, complete registrations, and receive their benefit materials.

Purpose

This role is specifically for students that are enrolled in a graduate program, is ideal for students who enjoy engaging with people, thrive in a fast‑paced environment, and can quickly learn detailed processes.

Responsibilities

Orientation Engagement & Membership Support

• Staff the Texas Parents Association table during all assigned Orientation sessions.
• Welcome families and explain the purpose, benefits, and value of Texas Parents membership.
• Assist parents with on‑site membership registration and payment.
• Distribute benefit packets and ensure families receive the correct materials.

Leadership

• Serve as an on‑site point of support for undergraduate membership staff during Orientation sessions, modeling professionalism, strong customer service, and effective engagement with families.
• Assist with day‑to‑day coordination by helping answer questions, reinforcing training expectations, and ensuring consistent messaging and procedures across the membership team.
• Communicate observations, challenges, and staffing needs to full‑time supervisors to support smooth operations and continuous improvement during Orientation sessions.

Information & System Use

• Learn and accurately explain all membership levels, pricing, benefits, and deadlines.
• Search and verify family information in the Texas Parents database.
• Enter membership information and update records as needed.

Customer Service & Troubleshooting

• Answer a wide variety of questions with confidence, positivity, and professionalism.
• Identify and resolve basic issues, such as duplicated accounts, payment errors, or missing benefits.
• Escalate complex problems to full‑time staff when necessary.
• Maintain a calm and helpful presence even during busy peak times.

Professional Development & Transferable Skills Gained

• Develop advanced professional communication and public‑facing engagement skills through daily interaction with families and campus partners.
• Gain hands‑on experience in customer service, issue resolution, and emotional intelligence in a fast‑paced, high‑volume environment.
• Build competency in administrative processes, data entry, and systems navigation using organizational databases.
• Strengthen problem‑solving and decision‑making skills by resolving real‑time registration, payment, and account issues.
• Practice time management, accountability, and professional reliability across a structured summer work schedule.

Learn best practices in family engagement, outreach, and membership‑based programs within a higher education setting.

Required Qualifications

• Full-time graduate student for the current Spring 2026 semester.
• Be in good academic standing with a minimum 2.0 cumulative GPA.
• High energy and comfort interacting with large numbers of parents and families.
• Strong verbal communication skills and a polished, professional demeanor.
• Ability to learn detailed membership processes and explain them clearly.
• Reliable, punctual, and committed to working assigned Orientation dates.
• Comfortable using digital systems, searching databases, and entering information accurately.

Work Schedule & Requirements

• Must be available for the majority of New Student Orientation sessions (May–August).
  • Training will be May 19-21 (Tuesday through Thursday)
  • Orientation Schedule is as follows:

June 1 – 4

June 8 – 11

June 15 – 18

June 22 – 25

June 29 – July 2

July 6 – 9

July 13 – 16

July 20 – 24 (Note that this includes Friday of this week)

August 17 – 19

• Additional hours may be available July 27 through August 14.

• Shifts are typically daytime and may require standing for extended periods.
• 20-30 hours per week during the summer are expected for this position.
• Class enrollment and other on-campus jobs are allowed on a case-by-case basis.
• Work shifts may take place at multiple locations on campus.
• Shift shirts will be provided.

Preferred Qualifications

• Prior customer service, sales, or event staffing experience.
• Knowledge of UT Austin campus life and student experience.

Compensation

• $19.33/hour
• Lunch provided on working days Monday-Thursday.

Driving Required

Working Conditions

Work Shift

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Please confirm your eligibility for this position here: http://www.utexas.edu/hr/student/student_non-acad_employment.html#cond_SNAEmp

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Retirement Plan Eligibility:

Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.