Mountain Ambassador
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Mount Southington
Bristol, CT, US
Summary
The Mountain Ambassador is responsible for greeting guests, assisting with check-in procedures, and helping visitors navigate various areas of the mountain. They act as a liaison between the office and guests while ensuring a welcoming atmosphere and adherence to mountain policies.
Job Description
Job Details: Job Location: Mt Southington Ski Area Inc - Plantsville, CT, Position Type: Seasonal, Salary Range: Undisclosed, Job Shift: Primarily Outdoors, Job Category: Guest Service, Position Summary
The Mountain Ambassador will be one of the first smiles our guests see in the morning, and one of the last friendly faces they encounter as they leave. They will share their enthusiasm for the mountain by answering questions and providing phenomenal guest service. It is the goal of a Mountain Ambassador to create a welcoming and joyful atmosphere that keeps our community coming back season after season.
Key Responsibilities
Greet guests with a smile and assist with check-in procedures
Help guests navigate the different areas of the mountain including, but not limited to, customer service, rentals, lesson areas, race areas, lift lines, and ski trails
Proactively prevent issues by anticipating guest needs and providing timely assistance
Serve as liaison between the main office and the guest
Share your love and knowledge of the mountain and mountain programs with guests
Offer a helping hand wherever it is needed – including helping with special events
Encourage guest adherence to mountain policies on the mountain including, but not limited to, the gate, the lift line, and on the mountain
Spread good vibes and help make every visit to Mount Southington memorable
Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
Complete all required training as determined by mountain leadership
Other duties as assigned by mountain leadership
Qualifications, Requirements, and Compensation: Qualifications
Friendly, outgoing, and enjoys talking and engaging with people
Strong interpersonal communication skills
Knowledge of Mount Southington or willingness to learn – knowledge included, but not limited to, trails, lifts, features, buildings, programs, and history
Able to navigate Mount Southington website and locate program details
Able to ski or snowboard and speak about mountain and trail conditions
Knowledge of area surrounding Mount Southington
Flexible scheduling including weekends, holidays, and peak season hours
Must be eligible to work in the United States
Successful completion of background check
Work Environment & Physical Requirements
Ability to stand for extended periods of time and work in varying winter weather conditions
Ability to walk, stand and navigate snow-covered, icy, uneven, and changing terrain and surface conditions
Ability to lift up to 20 lbs
Compensation & Benefits
Compensation: $17.50/hour
Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)
