Mobile Service Technician - Remote Position
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Beach Ford
North Charleston, SC, US
Summary
The Remote Mobile Service Technician performs routine maintenance and light repair services on vehicles at customer locations. They also diagnose issues, communicate with customers, and manage their service appointments efficiently.
Job Description
Remote Mobile Service Technician
Company: Beach Ford Lincoln
Location: Charleston Market - Remote
Job Type: Full-Time
Position Overview
We are seeking a skilled and self-motivated Remote Mobile Service Technician to deliver high-quality vehicle maintenance and repair services directly to customers at their homes, workplaces, or designated locations. This role combines technical expertise with customer-facing service, representing Ford’s commitment to convenience, innovation, and excellence.
Key Responsibilities
- Perform routine maintenance and light repair services on Ford and competitive make vehicles (e.g., oil changes, tire rotations, battery replacements, recalls, and software updates) at customer locations
- Diagnose mechanical and electrical issues using mobile diagnostic tools
- Communicate clearly with customers about vehicle condition, recommended services, and timelines
- Manage daily schedule, travel routes, and service appointments efficiently
- Maintain and organize a fully equipped mobile service vehicle
- Accurately document services performed, parts used, and customer interactions via digital systems
- Follow all safety protocols and company standards
Qualifications
- High school diploma or equivalent (ASE certification preferred)
- 2+ years of automotive technician experience (Ford experience a plus)
- Strong diagnostic and problem-solving skills
- Valid driver’s license with a clean driving record
- Ability to work independently with minimal supervision
- Comfortable using tablets, mobile apps, and diagnostic software
- Strong customer service and communication skills
Preferred Skills
- Experience with mobile or field service operations
- Familiarity with Ford systems, tools, and service procedures
- EV (Electric Vehicle) maintenance knowledge is a plus
Physical Requirements
- Ability to lift up to 50 lbs
- Comfortable working outdoors in varying weather conditions
- Frequent standing, bending, and kneeling
Benefits
- Competitive pay (hourly + performance incentives)
- Company-provided mobile service vehicle and tools
- Health, dental, and vision insurance
- Paid time off and holidays
- Ongoing training and certification opportunities
Why Join Ford?
Join a forward-thinking team that is redefining automotive service through mobility and convenience. As a Mobile Service Technician, you’ll play a key role in delivering a modern, customer-first experience while working with cutting-edge automotive technology.
