Mobile Crisis Case Manager or Mental Health Professional (MHP) - Evening Shift

Overview

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day!

We are hiring case managers and mental health professionals (MHP) who will provide immediate, on-site support and intervention for individuals experiencing behavioral health crises. Stationed in an active-response mobile van, you will swiftly respond to urgent calls to attend to individuals in acute distress, conducting an assessment of the situation, employing intervention strategies, and directing the individuals and their families to the appropriate follow-up services for further treatment.

This position demands a high level of collaboration with emergency responders, mental health professionals, and community resources to ensure a coordinated and effective response. Your ability to navigate high-stress environments with empathy, quick thinking, and expertise will be essential. Through your interventions, safety planning, and direct support, you'll play a key role in stabilizing crises and connecting individuals with the necessary resources to begin their recovery.

We are seeking compassionate, adaptable, and resilient individuals who are prepared to face dynamic challenges and make a significant impact. If you are ready to serve your community by providing life-changing care to people in need, we want to hear from you! Explore this unique opportunity to make a difference—apply today and be a vital part of transforming lives!

Schedule: Wednesday-Saturday from 4:00pm to 12:30am (32 hours per week/part-time, benefits eligible).

Location: Each shift starts and stops at 16225 NE 87th Suite 160, Redmond, WA 98052, with mobile response into the community by company van. 

Accepting applications until September 24.

Responsibilities

GENERAL SUMMARY 

The Mobile Crisis Mental Health Professional (MHP) and case managers provide immediate behavioral health support and intervention to individuals in crisis situations within the community. As part of a mobile crisis team, you will assess behavioral health needs, provide crisis intervention, and facilitate access to further care and support. This role requires strong clinical skills, empathy, and the ability to work collaboratively with various stakeholders in high-stress environments. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Crisis Assessment and Intervention: Respond to crisis situations promptly, conducting comprehensive assessments to determine the individual's needs and risk factors. 
• Crisis Stabilization: Provide immediate therapeutic support to stabilize individuals in crisis, employing evidence-based crisis intervention techniques. 
• Safety Planning: Develop and implement safety plans for clients, including immediate interventions and referrals for follow-up support services. 
• Collaboration: Work closely with law enforcement, emergency medical services, and other community resources to coordinate effective responses to crises. 
• Documentation: Maintain accurate and confidential records of all assessments, interventions, and follow-up plans in accordance with HIPAA regulations and organizational policies. 
• Community Resource Liaison: Facilitate referrals to appropriate health care behavioral health and social service agencies to ensure ongoing support for client's post-crisis. 
• Education and Outreach: Participate in community outreach programs aimed at raising awareness of behavioral health issues and available resources. 
• Training and Supervision: Provide training and mentorship to interns, volunteers, or new staff in crisis intervention techniques and protocols as needed. 
• Diversity, Equity, Justice, Inclusion: Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment. 

SUPERVISORY RESPONSIBILITIES 

• None 

Qualifications

Education & Experience

For Case Managers:

• Education: Bachelor’s degree in Social Work, Psychology, Counseling, or a related field (Master’s degree preferred).
• Experience: Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.

For MHPs:

• Education: Master's degree in Social Work, Psychology, Counseling, or a related field required.
• Experience: Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.
• Clinical Experience: Strong knowledge of mental health disorders, crisis intervention strategies, and trauma-informed care.

Knowledge, Skills, & Abilities

• Flexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.
• Skills and experience in working with a wide range of behavioral health disorders.
• Ability to present problems and communicate effectively with collateral organizations working with the individual and/or the family.
• Excellent communication and interpersonal skills, with the ability to remain calm in high-stress situations.
• Early intervention and prevention, as well as evidence-based effective treatment.
• Strong ability to work independently and as part of a team, demonstrating effective problem-solving skills.

Certifications & Licensure

• Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
• Must have a Washington State driver's license and insurable driving record.
• Must pass a criminal background check.
• MHP: Must have an active MHP-qualifying credential with DOH (i.e. LICSW, LMHC, LMFT, or an associate-level version of these credentials

Physical Demands

• Regular attendance is an essential function of this position.  
• Work primarily in community settings and homes, sometimes in high-stress or unstable environments.
• May involve on-call responsibilities to support the mobile crisis team as needed during high-demand periods.
• Requires manual dexterity, balance, eyesight, and hearing.
• Must be able to sit, work, and travel in a Mobile Crisis vehicle for six or more hours a day, using office equipment such as cellphones and laptops.
• Individuals must be able to engage vendors, team members, clients, and others over the phone and in person by voice.
• Occasional lifting, carrying, pushing, pulling, and moving objects up to 50 pounds as needed for patient care.
• May be subjected to hazardous chemicals, adverse weather conditions, communicable diseases, and possible verbal/physical abuse due to people being under the influence of illicit drugs, or having undiagnosed/diagnosed mental health condition(s).
• This position will drive a mobile unit vehicle or other vehicle (that is provided by Sound). In the off-chance department vehicles are under maintenance, staff may be asked to drive their personal vehicles and may submit mileage reimbursement for shift-related driving.
• Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions.

Safety-Sensitive Positions: Positions requiring the operation of motor vehicles, independent community-based crisis response, crisis intervention, emergency decision-making, and interaction with individuals experiencing acute behavioral health emergencies where impairment could result in significant harm to clients, employees, or the public. 

Limitations & Disclaimer

 The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the position.

Perks at Sound!

All Team Members at Sound working 30-39 hours per week will be eligible for the following benefits:

• Medical, Dental & Vision Insurance: Premium 75%-85% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
• Life Insurance (2x annual salary + additional $25,000): paid by Sound
• Long Term Disability Insurance (60% monthly salary): paid by Sound
• Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
• Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
• Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
• Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
• EAP: Employee Assistance Plan
• Vacation: 18 days per year, increasing with years of service
• Holidays: 9 days per year
• Sick Leave: 12 days per year
• Bereavement Leave: for death in the family
• Parking: Free at all Sound sites
• Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training
• Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service

Base Compensation for Case Managers: $27.30 - $28.69 per hour, DOE

Base Compensation for MHPs: $32.01 - $33.64 per hour, DOE

Additional Compensation: $7.00 per hour for Mobile Crisis Team. $1.00 per hour shift differential for swing shift work. 

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