Military Spouse Employment Partnership (MSEP) Specialist

Job Title: Military Spouse Employment Partnership (MSEP) Specialist

Summary

This position supports the Department of Defense’s Spouse Education & Career Opportunities (SECO) contract, with a focus on the Military Spouse Employment Partnership (MSEP). The MSEP specialist will perform strategic partner, installation, and program outreach support activities that expand key MSEP stakeholder relationships, provide sustained program engagement and support overall operations of the MSEP program. The location for this position is open as Zeiders may offer the option of telework within designated geographical areas.

Essential Duties and Responsibilities

Direct Partner Support:

• Establishes productive, professional relationships with key personnel in assigned Military Spouse Employment Partnership accounts.
• Proactively create and execute a strategic marketing plan of action for partners based on client requirements and performance objectives.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Provide support and actively participate in outreach events such as career fairs or information sessions both in person and in a virtual environment/
• Individual will proactively conduct research and maintain a thorough understanding of stakeholder business lines, industry trends, and current events, and use this knowledge to develop strong collaborative stakeholder relationships/
• Train and educate new corporate partner representatives on the MSEP program.
• Liaison for employment connections for spouses with installations and other stakeholders.
• Answer partner questions.

Direct Support to Military Installations:

• Builds and maintains relationships and regular communication with installations POC’s.
• Facilitate collaborations between installations and MSEP partners and stakeholders.
• Provide support and actively participate in outreach events such as career fairs or information sessions both in person and in a virtual environment.

Program Support:

• Coordinating communication materials in preparation and at events and coordination of logistics for webinars and adhoc partner meetings. 
• Document stakeholder information through internal extranet and client provided account management system.
• Manage and execute new stakeholder onboarding in coordination management to include project plan development, quality control, client meetings, coordination with the learning and development team.
• Maintain integrity of program databases/metrics and implement quality assurance processes in coordination with quality team to ensure all materials are client ready.
• Coordinate with the Annual Meeting/New Partner Induction lead to provide content recommendations, necessary partner data, and onsite support.
• Ensure operational performance, deadlines, quality control, and other performance standards are met.

Supervisory Responsibilities

• This job has no supervisory responsibilities.
• The success of this individual will be highly impacted by their ability to communicate effectively, articulate and manage expectations clearly, establish client confidence and strong working relationships with the stakeholders, and the development of effective partnerships with the relevant Zeiders’ contract functions (e.g., operations, support, SECO Career Center, and management).

Required Qualifications

• Bachelor's degree in education, human/social services or related field OR four years experience providing social services, behavioral health or adult training.
•  Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting.
•  Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.
• Professional experience cultivating, managing, and building relationships with geographically dispersed clients and ability to network effectively.
• Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Knowledge of the mobile military culture and lifestyle.
• Ability to follow established business processes, understand the needs of the client and provide resolution to issues in a thorough and timely manner.
• Ability to demonstrate a strong internal/external client-customer focus.
• Ability to perform in a fast-paced, deadline-driven, customer-service environment.
• Position requires travel to Career Fairs, Networking events and/or industry trade shows as assigned. Travel could be 10 – 25% of position depending upon event supported, region supported and/or industry assignment.

Other Skills and Abilities

• All positions which require access to U.S. Government facilities and systems require U.S. Citizenship, a valid driver’s license, transportation, and auto insurance.
• You will need to complete and clear the full government background check process based on your role.

Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Compensation is based on geographic location and experience. Wages are available upon request.