Merchandise Team Lead
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Wild Adventures
GA
Summary
The Merchandise Team Lead is responsible for overseeing daily operations, including staff training, inventory management, and ensuring high standards of guest service. They must also maintain safety protocols, handle cash transactions, and provide constructive feedback to team members to meet company goals.
Job Description
- Maintain a smooth flow of communication between department supervisors and Team members.
- Training all new Team Members in specific procedures for assigned location.
- Ensuring that all Team Members deliver outstanding guest service at all times.
- Understand all company and department guidelines, including all uniform and grooming, absence and tardy, and situations requiring disciplinary action.
- Maintain the highest level of guest service and satisfaction.
- Ensure all staffing needs are met on a daily basis.
- Provide constructive feedback to location team members. Give frequent oral evaluations and share ways in which they can improve.
- Assist in training on a daily basis.
- Communicate with Merchandise Supervisor regarding staffing needs.
- Ensure your location is opened and closed at its scheduled time.
- Observe receiving methods to ensure all policies are being followed.
- Correct any safety violations and potential hazards, and communicate to supervisor
- Responsible for product placement and cleanliness of games.
- Assist in Annual Inventory and monthly cycle counts.
- Track damaged goods.
- Protect company assets: money, merchandising, equipment. Maintain accurate operational and loss prevention procedures.
- Must be willing and able to handle sensitive information and accurately account for cash and credit transactions
- Implement and enforce pre-established guidelines/policy of Merchandise Department and Wild Adventures.
- Pleasant, polite manner with guests and Team members while creating a team spirit to achieve Wild Adventures Mission.
- Maintain full stock levels and exciting displays in all games.
- Comply with all company safety policies and procedures. Report any unsafe conditions, activity or injury immediately to a manager or supervisor.
- Daily completion of all paperwork including break documents and supply requisition forms.
- Clean and maintain cleanliness of assigned work areas
- Report any unsafe actions or area or any needed repairs to your team lead/ supervisor
- Work cooperatively with all departments and assisting as necessary
- Represent the company to guests and other team members in a positive and friendly manner
- Maintain a groomed look, good personal hygiene including wearing a clean WA uniform
- “Create Memories Worth Repeating” for our guest by exceeding expectations.
- Other duties as assigned
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