Merchandise Supervisor (Huntington Bank Pavilion)

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Are you someone who enjoys working in a fast-moving environment? Do you enjoy live music? Do you take pride in successfully leading a team to accomplish a common goal? Then, the Live Nation Merchandise Supervisor position at Huntington Bank Pavilion may be the right opportunity for you. The Merchandise Supervisor leads a highly motivated team of merchandise specialists who inventory, distribute, and display each piece of artist merchandise with pride. Throughout the show, the Merchandise Supervisor monitors inventory levels and requests additional stock as required, all while motivating the team to quickly and carefully fulfill each guest’s order. After the show is over, the Merchandise Supervisor oversees the team as they reassemble and inventory the remaining merchandise. Once reconciliation is complete and the merchandise returned to the artist, the Merchandise Supervisor heads home, knowing the team successfully supported another show in merchandise operations.

WHAT THIS ROLE WILL DO

Objectives of the Role

• Serve as a liaison amongst Artist/Tour Representative(s), Venue Management, and Merchandise Specialists team.

• Oversee team of Merchandise Specialists to ensure an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues

• Act as a brand ambassador for Live Nation, its local sponsors, and the venue

Duties & Responsibilities

• Develop Merchandise Specialist schedule based on event projections

• Oversee inventory count-in and count-out procedures

• Support successful sales operations at each event by training, mentoring, and motivating Merchandise Specialists team

• Ensure merchandise stands always remain clean and presentable and displays meet or exceed expectations

• Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations

• Complete all required reports in a timely manner, including pre-show, post-show, and payroll reports

• Communicate with Venue Management and Merchandise Management team

• Ensure team compliance with Live Nation policies and procedures, as well as health and safety regulations

WHAT THIS PERSON WILL BRING

Skills & Qualifications

• Merchandise Supervisors must have refined communication and interpersonal skills

• Merchandise Supervisors are detail-oriented and highly organized

• Merchandise Supervisors are guest-centric and able to respond to requests and concerns in a professional manner

• Merchandise Supervisors must be team-driven and possess advanced leadership adeptness with the ability to train and mentor in a positive manner

• Merchandise Supervisors must have basic business proficiency with an understanding of the importance of forecasting and timely reporting

Experience

• Event merchandising positions desirable

• Positions that leverage customer service or hospitality

• Prior experience is not as important as the appropriate attitude and interpersonal skills

Job Requirements

• Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)

• Must be able to stand for long periods of time

• Must be able to lift up to a 50-pound box

• Must be able to work in outdoor environments in potentially extreme temperatures

• Must have a working understanding of touch-screen based systems

• Must be of legal working age in the state

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$18.00 USD - $22.50 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.