Mensho - FOHT

Job Title: Front of House Trainee (FOH-T Entry Level Trainee) Status: Non-Exempt/Hourly

Primary Job Function: Under the direction of the General Manager, the FOH-T position is considered an entry-level Trainee. The incumbent is provided with specific and detailed instructions on the tasks to be performed, the procedures to be followed, and the process for submitting the finished work. Work assignments are clear, routine, and selected to develop employees for career progression. The goal for this incumbent is to learn and become competent in all duty stations within a 90-day probationary period. 

General Duties:

• Complies with all company policies and procedures, updates, changes, and/or new material, policies, and/or procedures Genki Sushi USA, Inc. sets forth.
• Required to maintain dining room cleanliness and organization consistently. 
• Ensures proper sanitation of the dining room area according to company standards.
• Works with management to ensure the cleanliness of the restaurant’s interior and exterior premises.
• Ensures that customers are consistently satisfied with their dining experience daily.
• Demonstrates and ensures that the proper customer service standards are followed.
• Professional and calm while dealing with disgruntled customers and complaints. 
• Notifies store supervisors or managers of any customer complaint.
• Attends all pre-/post-shift briefings and scheduled meetings.
• Learn and become competent in all duty stations.

Essential Duties:

• Performs all essential job functions as required by a FOH staff member:
  • Server
  • Host
  • Cashier
• Able to efficiently run every station in the front of the house.
• Assist with the proper storage and organization of deliveries on time.
•  Follows safe stock levels according to company standards. 
• Communicate and report to store supervisors or managers on all FOH operational issues and service concerns daily and/or immediately if necessary.
• Performs other assignments and duties as determined by the store supervisors or managers.

Other Duties/Functions:

• Responsible for checking and working all scheduled shifts as posted.
• Notifies the store supervisors or managers of any personnel changes.
• Attends mandatory staff meetings.
• Adheres to all State OSHA, food, and sanitation requirements. 

Job Knowledge, Skill, and Ability:

• Be organized, clean, and neat in a work environment
• Able to remember, recite, and promote menu items

Working Conditions:

• Primarily works indoors in a restaurant environment. 
• Will be exposed to abnormal temperatures as required by job duties (kitchen, refrigerators, freezers).
• Exposure and use of chemicals will be required for restaurant cleaning and sanitation.

Work Hours:

• Will work between 4-6 hours per shift. Times and hours worked per week will vary based on operational needs. 
• Required to work at least 35 hours, including nights, weekends, and holidays as needed. Two of the three work availability times (day or night) must be weekend shifts. 

Requirements:

• Neat, clean, and well-groomed appearance.
• Basic knowledge of food and beverage, service standards, customer relations & etiquette. 
• Able to serve alcohol (applicable to stores with liquor licenses) if required.
• Tuberculosis (TB) Clearance by the Department of Health’s Food Handler guidelines (Hawaii only).
• Read, write, and speak English fluently.
• Ability to communicate clearly, both verbally and in written form.

Physical Job Requirements:

• Constant: Standing and walking 
• Frequent: Bend, stoop, reach, and twist.
• Ability to lift to 40lbs and move up to 50lbs through a crowded room continuously through the shift
• Operate and clean restaurant equipment, including, but not limited to, the Point of Sale (POS) system, seating computer system, cash register, ordering tablet, beverage fountain, and miso soup dispenser/container.
• Must be able to operate, load, and unload the trash compactor.